Sutherland Global Services Posted: 11/12/2019

Rochester, NY 14623

Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Entertainment Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Customers are calling in to receive assistance with their transactions from client website and/or the mobile app. Our consultants assist these customers by walking them through their purchases, offering refunds /exchanges when eligible, overall site usage, and educating them on the use of client Gift Cards or other valid promotional codes.

· Entertainment: Be the first to hear about new releases, upcoming events in the movie industry.

· Incentives: Receive Client/Movie swag, movie tickets, and much more as forms of incentives and thanks!

· Strengthen relationships: Establish and maintain communication with our customers; understand needs, resolve issues, and meet expectations

· Inside Scoop: Access to advance screenings, and movie ticket promotions/ discounts


Our most successful candidates will have:

A High School diploma or GED

Excellent verbal and written communication skills; proficient reading skills

Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)

Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience

Proven customer service skill.

Please click on the link to apply:

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