Array ( [posts_per_page] => -1 [meta_key] => start_date_resume [meta_value] => 20210314 [meta_compare] => < [post_type] => resumes )
Kristyn
Eckl- keckl08@yahoo.com- Array- Array -- -- 7166485627 -- -- -- 31 Buffalo Street -- Hamburg -- New York -- 14075 -- -- -- Test -- -- Array -- Bachelors Degree (4yr) -- -- -- -- -- -- Deactivated --
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Kathryn
Osterberg- kathyosterberg@yahoo.com- Array- Array -- -- 5855944982 -- -- After 6 p.m. M-F Please leave VM -- 86 Hubbard Drive -- North Chili -- NY -- 14514 -- 66664 -- -- Kathryn M. Osterberg 86 Hubbard Drive ▪ North Chili, NY 14514 Kathyosterberg@yahoo.com ▪ (585) 594-4982 home ▪ Please leave a message. ACCOUNTANT Diligent and motivated. ▪ Master of Accounting and Financial Management graduate (11/2013) with a concentration in Certified Public Accounting exposed to training and best practices for sustainable success. ▪ Working knowledge of key accounting functions including managerial finance, external auditing, business law, and advanced financial accounting and reporting procedures. ▪ Technical Skills: MIP, ADP, MS Office (Word, Excel, PowerPoint, Outlook), Parish Soft and Pontem. PROFESSIONAL EXPERIENCE St. Christopher Church-N. Chili, St. Theodore Church-Gates and The Parish of the Holy Family-Gates Multi-Parish Finance Director (Roman Catholic Diocese of Rochester) 9/4/2017-Present Provided oversight for three parishes with respect to audit, budget, finance and investment. Directed compliance with County, Town, State and Federal Laws as well as Diocesan Policies and Procedures. Attended Annual Meetings, Finance Councils, Parish Councils and Staff meetings for all three parishes. Learned to meet the individual needs of each parish at any given time. Able to adapt to ever changing parish work environments. Attended Finance Forums, trainings and workshops to sharpen skills related to accounting, human resources, MIP, Parish Soft, and Pontem. Charged as a go to person for Diocesan inquiry by the parishes. Promoted the idea of increased giving programs among Finance Councils and encouraged parishes in the creation of Catholic Ministries Appeal committees. Fulfilled the financial management and bookkeeping for St. Christopher’s Church. (Achieved a dramatic reduction in expenses (approximately $40K) over time in collaboration with the Parish Secretary and Pastor.) Engaged with the Diocese over property instruments that included residential and commercial lease approvals along with an execution of an easement. Worked with Diocesan lawyers with respect to the easement and estate gifts given to The Parish of the Holy Family. Navigated the funding and insurance issues from various buildings and grounds projects among all three parishes. Responsible for obtaining licenses and permissions for fundraising and social events that included obtaining appropriate NYS and Town permits and licenses. Helped St. Christopher’s in conjunction with the Parish Secretary to move forward and to continue the parish’s mission in a time of crises and distress. Researched a shared service model for the three parishes. Produced an executive summary for use in a discussion held at the Diocese concerning the three parishes. Arranged and executed a collaborative relocation of a parish business office. Collected and prepared assessment documentation on multiple worship sites. Helped in the process of relegation and potential sale of church property. Implemented, on a parish level, the COVID-19 Diocesan procedures and protocols that included CDC and NYS guidance. Helped parishes to apply for and obtain SBA PPP Loans. Kathryn M. Osterberg Kathyosterberg@yahoo.com Page 2 Continued from page one St. Christopher’s Church, North Chili, NY BUSINESS MANAGER, 8/4/2016 – 8/30/2017 Responsible for the accounting and financial management of the parish. Maintained a collaborative environment with respect to personnel, committees and ministries. Participated in weekly staff meetings, monthly finance meetings, and roof replacement subcommittee meetings. Ensured best practice in agreement with GAAP and with respect to Diocesan Policies and Procedures. Periodic review of the Eight Areas of Focus to ensure compliance. Executed MIP related items such as budgeting, financial reports, invoicing, mileage/expense reports, and reconciliation of bank accounts and investments. Managed ADP payroll, Burke (403b) upload and tracking of PTO. Involved in church roof repair/replacement process with Buildings and Grounds subcommittee. Continued to navigate the funding and insurance issues from the roof project as I moved into the Finance Director Position. ADDITIONAL EXPERIENCE H&R Block, Gates, NY TAX ASSOCIATE, 2015 Tax Season Conducted client tax-interviews and prepared accurate and complete federal and state tax returns. DeSain Financial Services, Rochester, NY OFFICE ADMIN/BOOKKEEPING, 3/2012 – 9/2012 Provided basic administrative support, answered telephones, took messages, and scheduled appointments; tracked and maintained business or client information using MS Excel, Access, and Outlook. Conducted basic bookkeeping duties and performed account reconciliations using QuickBooks accounting software. Orleans-Monroe BOCES II, Spencerport, NY STUDENT BEHAVIORAL ASSISTANT/PARAPROFESSIONAL, 7/2003 – 8/2016 Responsible for the hands-on implementation of essential, specialized, team-strategies centered on SCERTS® Model (Social Communication, Emotional Regulation, and Transitional Support), and a collaborative and cross- disciplinary team-effort geared to develop interventions, techniques, and therapies according to student-specific requirements. Provide direct one-on-one support for students with Autism in a public school setting; adapt instruction and materials according to student needs. Created and completed groundbreaking transformation of raw SCERTS® data into usable information. The charts and graphs produced greatly altered the analysis process thereby reducing analysis time from a several hours to less than thirty minutes. Accountable for successful implementation of a flexible, analytical, and intuitive approach to implementation of IEP (Individualized Education Plan) determined lesson plan goals and objectives. Monitor student progress through data collection, progress notes, and incident reports; communicate status to parents and guardians. Kathryn M. Osterberg Kathyosterberg@yahoo.com Page 3 Continued from page two COMMUNITY SERVICE St. Christopher’s Church, North Chili, NY FINANCE COMMITTEE MEMBER, 2006 – 2016 Assist in prioritization of church’s financial goals; contribute to budget drafting and subsequent management of the approved budget. Present annual budget to parish; helped develop and implement 2009 capital campaign. STEWARDSHIP COMMITTEE CHAIR, 2010 – 2014 Actively canvased for new members and served as the committee contact person; successfully orchestrated the revitalization of Stewardship Committee (2010). RAFFLE COMMITTEE MEMBER, 2010 Solicited sponsorships from area businesses to generate donations and contributions; tracked and managed contacts with sponsors and provided customer service. EDUCATION DeVry University – Keller Graduate School of Management, Downers Grove, IL MASTER OF ACCOUNTING AND FINANCIAL MANAGEMENT (MAFM), 11/2013 Concentration in Certified Public Accountant ▪ GPA 3.72/4.0 DeVry University, Addison, IL BACHELOR OF SCIENCE IN TECHNICAL MANAGEMENT, 6/2011 Concentration in Accounting ▪ GPA 3.92/4.0 Robert’s Wesleyan College, Rochester, NY BACHELOR OF SCIENCE IN ORGANIZATIONAL MANAGEMENT, 12/2007 GPA 3.8/4.0 -- -- Array -- Masters Degree or Higher -- -- -- Besides being able to sit and work at a computer for long stretches of time, I am used to the rigors of a changing and challenging environment. I possess excellent communication skills with the ability to win trust, build relationships and maintain effective dialogue with colleagues and visitors/customers alike. The following bullet points include are is a list of some of my current duties.  Possess hands-on knowledge of budget creation, implementation, and management. This knowledge and experience includes: Financial statement analysis, expense reduction, and capital purchases as well as responding to audit findings.  Responsible for A/R, API, CR, reimbursements, journal entries and adjustments along with bank statement reconciliations.  Prepare financial reports and budget forecasts .  Prepare and submit payroll (ADP).  Technical Skills: SAGE MIP, Pontem, Parish Soft, Excel, Word and Outlook -- Looking for higher wages. Time for a change. -- Array -- Employed But Open to Opportunities --
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Sherry
B- sherribeck@roadrunner.com- - -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Actively Looking --
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Randy
Banker- subotai316@aol.com- - -- -- -- -- late afternoon -- -- -- -- -- 33878 -- -- -- -- -- Some High School -- Experienced shipping and warehouse clerk looking for a chance to step into a management role. -- -- -- -- -- Actively Looking --
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Valerie
Kelliher- VKelliher21@gmail.com- - -- -- -- -- after 11am -- -- -- -- -- 33879 -- -- Valerie L Stanek 2573 Main Rd Corfu, NY 14036 Cell: (716)-207-6663 Email: Vkelliher21@gmail.com OBJECTIVE A talented and dedicated Agent, looking for a career position in a growth-oriented, technology-based atmosphere which will allow further growth in the customer service, data analytics, and project management fields. HIGHLIGHTS OF QUALIFICATIONS AND SKILLS • Strong organizational skills • Proficient in Microsoft Office • Proven ability to work with Vendors and Clients to develop new processes, presentations, and training information. • Strong presentation and communication skills EMPLOYMENT HISTORY Elite Service Advocate – United Healthcare, Buffalo NY, May 2017 to Present Piloting a new model in regards to customer service for employer groups that are new clients to the company. Assist with not only medical, but also pharmacy and mental health benefits. Process medical and mental health claims, prior authorizations for medical and mental health claims and overrides for medications. • Educate new members on their new plans • Assist in fixing any eligibility issues with outside third party vendor • Reach out to any provider office to assist in getting claims processed quickly and efficiently • Continue to coach other representatives • Use multiple systems during a single call • Multitask to get the member concerns resolved quickly and efficiently Advocate for Me Representative – United Healthcare, Buffalo NY, November 2016 to Present • Provide member service experiences in a call center environment • Ensure accurate representation of benefits and claims • Actively work with a multitude of different business segments • Accurately interpret internal workflows and procedures • Ensure adherence to company policies and federal mandates • Maintain a strong work ethic that adheres to UHC core values • Work with international colleagues on a regular basis • Maintain an up-to-date knowledge of company systems and software Customer Service – Aakron Rule, Akron NY, August 2015 – November 2016 • Assist customers with ordering their promotional products • Assist customers with product and pricing questions and concerns • Ensuring that orders were entered in correctly and sent out to our customers in a timely manor • Help correct defective orders in a polite, professional, and timely manor • Assist order entry with inputting multiple orders for vendors • Efficiently navigate multiple programs at one time Chart Notes Coordinator – Lincare, Blasdell NY, 2012 – 2015 • Make outbound calls and send medical record requests via fax to provider offices to receive medical records for patients • Effectively document patient accounts when medical records were received • Attach medical records and send out patient accounts in prepare for audit reviews • Work in a team setting to obtain the notes for patients pending audits and assist my peers in gathering their required data Educational Background • Regents Diploma, Akron Central School ACOMPLISHMENTS • Multiple “Bravo” awards received from various business leaders including previous site directors, and project managers. REFRENCES Michael Dickey, Service Account Manager, United Healthcare Phone: 716-243-1060 Email: Mchl_Dcky@yahoo.com LeeAnn Setlock, Subject Matter Expert, United Healthcare Phone: 716-698-4442 Email: LeeAnn.Setlock@gmail.com Crystal Karl, Provider Service Representative, Health Now(BCBS) Phone: 716-704-5999 Email: Karl.Crystal@healthnow.org Jenna Giambrone, Patient Coordinator , Buffalo VA Phone: 716-771-9798 Email: None Applicable -- -- -- Some College -- My Career goal is to gain employment with a company where I can grow both personally and professionally. -- -- I am a very quick learner who can multi-task while providing excellent work. I enjoy working in fast paced environments in a team atmosphere. -- -- -- Actively Looking --
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Carl
Ariz- carlariz@hotmail.com- - -- -- -- -- -- -- -- -- -- 33880 -- -- Carl L. Linton 615-478-8502 (cell) 607-331-6421 carlariz@hotmail.com _______________________________________________________________________ CURRENT OBJECTIVE To find a position providing an opportunity to enhance upon the administrative, technical and design background of Architecture, Engineering and CAD experience with the opportunity to learn new skills. SUMMARY Professional with over 20 years experience as an architectural designer in commercial and residential settings. Positions I have held include Construction Cost Estimator, Project Manager, City Construction Inspector, Specification writer, Residential designer, Structural technician and Production draftsman. EMPLOYMENT Presently Semi- Retired Actively looking for new opportunities and challenges. Home Inpector / Field Representative (contract work) Mueller Services- Stueben County Tonawanda, New York May 2015 to 2017 -Inspected, photographed and diagramed residential properties for Insurance evaluations of policies throughout Stueben County. Resource Technician/ Customer Service N.Y.S. Dept. of Labor – Rochester Works Rochester, New York October 2013 to February 2015 -Assisted clients in filing Unemployment claims and other computer related problems in their job search. Construction & General Laborer (temporary daily labor) VA C.W.T program & Labor Ready Rochester, New York January 2012 to 2013 Project Cost Estimator (commercial / institutional) Rochester City School District Rochester, New York December 2005 to November 2010 -Developed estimates, sketches and scope of work for C.I.P. (Capital Improvement Program) projects which include Building Envelopes (roofing, masonry, windows and doors), Building Systems (M/E/P, pool grouting, stage rigging, toilet room renovations and site security), Compliance (handicapped accessibility, (continued) asbestos abatement) and Major Renovations to elementary and secondary schools. Managed databases and spreadsheets. - Published Summary of Work Reports, listing the cost and scope of work for all renovation projects being done to each school building within a given budget year. Approximately 20 separate schools and $15 million budget per year. - Coordinated work between Contractors, Consultants, School Administration, Plant Maintenance, Educational Facilities Departments and Plant Operations. - Prepared written field reports, job evaluations, change orders, requests for proposals, addenda, final punch list and project close out. Contract Architectural Designer/ Draftsman (residential/ commercial) Atlanta, Georgia – Nashville, Tennessee April 2001 to November 2004, before 2000 -Provided preliminary sketches and design layouts for structural, mechanical, plumbing and electrical plans. Complete construction documents per local and national building codes. Provided preliminary and detailed cost estimates and some 3D computer modeling. -Contracts included Georgia Dept. of Labor (provided preliminary cost estimates for new construction and office remodels), Chuck Grad Architecture, Mitchell Barnett & Associates, John Cain & Company, Simmons Home Design, Shea Services (provided detailed cost estimates including crews, materials and schedules for residential renovations) and various small contractors in the Southeast. Worked as Ariz Design in the Southwest Project Coordinator (commercial / institutional) R.L. Brown & Associates Atlanta, Georgia June 2000 to February 2001 -Organized and assess the scope of project in order to produce construction documents for school renovations. -Reviewed and coordinated construction documents with clients, consultants and production staff. SKILLS Auto CAD 2000- 2010 & Architectural Desktop (3D) MS Office soft wares (Excel, Word and PowerPoint) “CostWorks” estimating software (R.S. Means), etc. EDUCATION N.Y.S. Regents Diploma Edison Technical & Industrial High school B.S. Mathematics State University of New York at Geneseo ACCOMPLISHMENTS National Merit Scholarship in Mathematics Certification in Asbestos Abatement: Project designer/ estimator -- -- -- Some High School -- -- -- -- -- Array -- Actively Looking --
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Eric
McGill- ericdmcgill@gmail.com- - -- -- -- -- -- -- -- -- -- -- -- -- -- -- Some College -- -- -- -- -- Array -- Actively Looking --
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Anthony
Calabria- wegten@yahoo.com- - -- -- -- -- -- -- -- -- -- -- -- -- -- -- High School GED -- Certified a Forklift, Turret truck, and Double Pallet Jack -- -- Certified a Forklift, Turret truck, and Double Pallet Jack -- -- -- Actively Looking --
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Tod
Wiseley- wiseleyt@gmail.com- - -- -- -- -- -- -- -- -- -- 33881 -- -- TOD WISELEY 525 Bridgewood Dr. Rochester, NY 14612 (616) 901-4602 wiseleyt@gmail.com SUMMARY An accomplished and results-driven operations professional with a proven track record of achievement in purchasing, order management, shipping/receiving, vendor relations, merchandising, operations analysis, hiring and staffing, and strategic planning. Works in collaboration with multiple parties to help ensure the achievement of established goals and company objectives. With a solid commitment to excellence, contributes to the long-term success and profitability of an organization. EXPERIENCE CONTINENTAL SERVICE GROUP, INC – CONSERVE, Rochester, NY Quality Service Associate October 2018 – July 2019 Customer service in a collections role, both incoming and outgoing calls, servicing client accounts in education, credit unions and the IRS. MIDDLEBURY HARDWOOD PRODUCTS/PATIRCK IND., - Middlebury ,IN Production Worker/Outside Edge April 2018 – August 2018 Outside edge cutting and sanding for doors and drawer fronts used in RV’s and cabinets. Worked in other production areas as needed as well. COACHMEN/FORREST RIVER, Middlebury, IN Saw Operator/Lamination Production Worker August 2017 – April 2018 Worked in multiple production areas, but primarily in saw operation and lamination. Production of walls and floors and walls for RV’s was the primary focus of the plant. INDUSTRIAL AXLE/DEXTER AXLE, Elkhart, Indiana Assembly, Painting and Utility Worker May 2016 – March 2017 I was involved in multiple assembly tasks with this company. All functions worked together to provide the highest quality components for the RV, trailer and automotive industries. FAMILY CHRISTIAN STORES, Elkhart, Indiana Store Manager, Store 267, Concord Mall February 2014 – November 2015 Responsible for hiring, training and direction of store personnel to maintain appropriate operations. Also concerned with inventory management and working with corporate office and district management to achieve desired levels in all of these areas. Was very involved in establishing procedures for goal achievement to better accomplish expected levels of operational effectiveness. LUNKER’S SPORTING GOODS, Edwardsburg, Michigan Assistant Store Manager, Vendor Relations and Customer Service December 2013 – February 2014 General store management responsibilities, along with calling on vendors to establish purchasing relationships and restore past relationships that were affected by previous management’s mishandling. Worked on using previous experience in these types of relationships to make inroads into these vendor situation dynamics. FOLLETT HIGHER EDUCATION GROUP, South Bend, Indiana Course Materials Manager, Campus Bookstore, Ivy Tech Community College 2010 - 2013 Held responsibility for text and course materials decision making based on information Based on information given by program chairs and faculty. Oversaw purchasing, as well as tracking orders, shipping and receiving of these products. Coordinated process of relationship building relationships with vendors, faculty and staff regarding bookstore operations, and helped to resolve general campus relations issues. MC SPORTS, Kentwood, Michigan Assistant Buyer, Hunting and Fishing, Corporate Office 1998-2008 Created store directives, placed purchase orders, handled store special orders, developed vendor assortments, maintained vendor relations, handled shipping and receiving setup and problems, and obtained images and samples for advertising. EDUCATION DAVENPORT UNIVERSITY, Grand Rapids, Michigan, 1991Bachelor’s in Business Administration, minors in Communications and Social Sciences -- -- -- Some High School -- To become established in a role here in the Rochester area that can take advantage of my skill set and make a difference in the lives of others. I am looking for a career that can serve both me and my future employer well. -- -- Purchasing, management, customer service, -- -- -- Actively Looking --
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Naomi
Marshall- nmrshll1976@gmail.com- - -- -- -- -- -- -- -- -- -- 33882 -- -- Naomi Marshall PO Box 77055 Rochester, NY 14617 585-944-1647 nmrshll1976@gmail.com Professional Statement Manager of Office and Administrative Support Workers Manager of Transportation and Material-Moving and Vehicle Operators Desired Occupations Manager of Office and Administrative Support Workers Manager of Transportation and Material-Moving and Vehicle Operators Skills and Abilities Managerial Secretarial Human Resources Payroll Business Compliance Transportation Direct Care Customer Service Relevant Experience Conduent, Rochester, NY 2017-Present Customer Service Representative Answer high call volume for a Client. Assist customers with account needs, technical support, billing, etc. Interior Moving Services, Inc. Rochester, New York 2003-2016 Manager of Office and Administrative Support Workers · Supervision of 2-3 office employees · Directly supervise and coordinate the activities of clerical and administrative support workers. · Payroll, Business Compliance, Human Resources, Secretarial · Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Manager of Transportation and Material-Moving and Vehicle Operators · Supervision of 10-15 movers and drivers · Directly supervise and coordinate the activities of residential & commercial movers and drivers · Dispatch, Payroll, Business Compliance, Human Resources · Provide high-level support by coordinating and scheduling jobs, dispatching crews, vehicle maintenance checks, providing in-home estimates FingerLakes DDSO 1995-2003 Developmental Disabilities Secure Care Treatment Aide 1 · Provide daily observation and social interaction of patients. · Assist in goal-oriented life skills and personal achievements · Conducts periodic checks to account for each patient as required by facility policies and procedures. · Escort patients to any/all activities and/or appointments on the facility grounds and in the community. · Encourage interests and entertain patients in recreational games and pastimes · Provide safety of patients engaging in behavior dangerous to themselves or others. Use therapeutic techniques or physical restraints to stabilize acting-out patients. · Pass or assist in passing medications to patients. · Orient new patients to the established policies and procedures of the Secure Care Unit. · Certifications in CPR and First Aid Education Associates of Applied Science, Accounting, Everest Institute -- -- -- Some High School -- -- -- -- -- -- Actively Looking --
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Shonta
Nash- Roqstar80@gmail.com- - -- -- -- -- Any -- -- -- -- -- -- -- Shonta Nash 24 Ridgecrest Rd. Rochester, New York 14626 Phone 585-500-8829  E-mail roqstar80@gmail.com   Professional Summary                   Communications/Customer relations specialist with over 20 years of experience.  A skilled problem solver, leader, and communicator, with meticulous attention to detail in all projects rendered. Particularly effective in the establishment of rigorous standards and scheduling parameters. Solid reputation for superior performance, team leadership, and results. Ability to analyze and solve situations with diplomacy and sound judgment. With a primary focus on client satisfaction, my ability to thoroughly investigate and resolve client complaints is what sets me apart from the rest.   Employment   March 2016-Present, Windstream, Rochester, NY Circuit Design Engineer I ¦ Design and build customer DS1 and DS3 circuits through all proper network facility assignments based upon product type ¦ Performs circuit acceptance testing and advanced troubleshooting ¦ Maintain accurate status of assigned circuit orders and process orders in a timely manner ¦ Communicate well with provisioning, network operation center, and voice engineering departments ¦ Assist with special projects as assigned by manager February 2014-March 2016 Allworx, A Windstream Company, Rochester, NY Technical Support Specialist III ¦ Third level support for certified Allworx partners and distributors ¦ Anatomized system event logs to determine the cause of server outages and allude possible resolutions. ¦ Utilized remote desk top sessions to configure SIP proxies, PRIs, and Analog services in IP PBX systems. ¦ Analyzed PCAP files to isolate points of failure with Wireshark tool ¦ Assisted partners with restoring backup files as well as upgrading software on their server(s).   October 2010-February 2014 Windstream, Rochester, NY Enterprise Repair Center, VOICE Specialist II ¦ Validate problem descriptions and performed detailed problem diagnosis; tracked and updated problems in trouble-ticketing systems such as Remedy and Metasolv ¦ Educated customers on products and services specific to their direct needs, utilizing methods of clarity so that information is easily interpreted ¦ Recommended solutions to correct higher level network trouble issues and faults ¦ Specialized troubleshooting consisted of IP hosted products using various tools such as Broadworks, IRIS, Plexus, and Putty ¦ Rely heavily on SS7 and Q.931 protocol to rectify complex routing and translations cases May 2008-October 2010 Paetec Communications, Now Windstream, Rochester, NY Network Operations Center, Weekend Supervisor ¦ Foreseeing all weekend technicians while managing a daily assigned queue of client trouble cases, maintaining a momentum of trouble issues until resolution was achieved ¦ Coordinated shift and lunch schedules as well as assigning queues to each technician on duty, ensuring that the needs of the business is kept the primary source of focus ¦ Second level support for all escalations generated with very minimal support from superiors or back office teams ¦ Exceeded statistic thresholds consistently pertaining to RONAS, MTTR, AUTO IN, and REPEAT trouble tickets   Education            1998 East High School Graduate Lucent 5E Certified Genband/Tekelec Certified Cisco CCENT & CCNA Certificate(s) of Completion Additional Skills                 ?January 2011 – February 2013, SWNash Auto, Rochester NY OWNER, SOLE PROPRIETOR Foreseeing all aspects of the used car lot from marketing and sales to accounts payable/receivable. Provided reliable yet affordable automobiles to the Rochester community for over two years. Distinct skills include but are not limited to; Quality Service Skills (QSS), Proficient in Broadworks, Plexus, and Nortel DMS switches. Working knowledge of IP Hosted phones and Allworx PBX systems as well as Adtran, Cisco, and Netvanta routers. Full knowledge of testing tools such as REACT & NETAnalyst. Specialized in SS7 protocol/messaging and Q.931 troubleshooting. Fluent in porting systems; NPAC/SOA/DSET, and 8MS. -- -- -- High School GED -- -- -- -- -- Array -- Actively Looking --
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Thomas
Favitta- tfavitta@gmail.com- - -- -- -- -- -- -- -- -- -- 33885 -- 0 -- Thomas A. Favitta Sr. 81 Lightwood Lane Rochester, NY 14606 tfavitta@gmail.com 585-738-1952 SUMMARY OF QUALIFICATIONS • Promote relationships based on trust, respect, and honesty • Project a self-confident, enthusiastic, motivating persona • Possessing administrative abilities demonstrated through Business ownership and management • Proficient in MS Office Word and Excel. Familiar with Publisher • Detail oriented and well organized • Ability to shape the environment and accomplish results • Self starter • Working spiritual gifts of: Creative Ability,Hospitality, Administration, and Discernment • Waiting spiritual gifts of: Teaching, Encouragement, Service, and Leadership. Work Experience Current Positions: School Bus Driver – Part Time Rush Henrietta School District 2018 to Present Safely transport students to and from school. Adhered to all safety practices in maintaining the school bus including pre-trip and post-trip inspections. Maintain in good standing an NYS CDL B driver license with passenger and air brake endorsements. Crush Beer and Wine Tours – Part-time May 2016 to Present Customer pick-up and safe transportation utilizing passenger vans, minibusses, and transit vans, to the various Rochester and Finger Lakes Wineries, Breweries, and Distilleries for wine, beer, and spirit tastings. As a tour guide, I inform guests about local history and culture. Upstate Vegas Events – Part Time September 2013 to Present Casino dealer is responsible for delivering the “True Vegas Experience” as a Blackjack Dealer to companies and charity events. Teach the rules and strategies as needed. Career positions: General Manager Pizza Hut - Chili, NY 2013 to 2014 Responsible for day to day operation of 65 seat restaurant. Manage Cost of Sales to a goal of 28.5%, Cost of Labor to a goal of 25.4% Maintaining a customer satisfaction rating of 98.45% Profit and Loss responsibility. Sales Manager Concentrix Inc. – Pittsford, NY Division of Synnex Technologies 2012 to 2013 Managed an outbound sales team in a call center environment. The client was CA Technologies. Responsible to hire, train and coach a team of telephone prospecting representatives Various sales-plays including Agile Cloud, Nimsoft, Data Management, and Service Virtualization software product Owner/General Manager Favitta's Family Pizzeria - Rochester, NY 2006 to 2008 Generated strong sales from the onset and grew steadily generating $300,000 in the first year. Hired, trained, and developed a staff of 17 to prepare, serve, and deliver orders as necessary. Inventory control including negotiating prices of raw materials, equipment, and business services. Closed business May 2008 due to market conditions. Sales and Leasing Consultant Dorschel Automotive Group - Rochester, NY 2004 to 2006 and 2008-2012 Primary responsibilities were the sale and/or leasing of new and used vehicles. Consistently produced above all sales goals. Achieved 150% of monthly targets. Responsibilities included presenting the vehicle, negotiating the purchase price, and closing the sale. Owner/Operator Rubber Stamping Across America - Daytona Beach, FL - Pittsford, NY 1992 to 2004 Identified and researched a market opportunity, then launched and successfully managed a custom manufacturing and sales business for twelve years. Developed three successive and profitable market transitions; retail, wholesale, and web-based sales. Designed and sold unique art rubber stamps through the Arts and Crafts show retail venue. Planned and participated profitably in 75-80 shows per year in the Eastern US and the Virgin Islands. Developed and introduced new gift lines, coordinated production, and doubled sales revenues. Transitioned from art stamps and gifts to business/industrial stamps, utilizing internet; reduced operating costs and reached a national market; built internet sales to 85% of total business. Created marketing, advertising, and display tools for all products/venues. Managed all secretarial and business communications with customers and B2B clients. Sold business to key employees, August 2004. Sales Representative GTE - Rochester, NY 1990 to 1992 Business-to-business marketing and sales of Yellow Pages advertising. Researched accounts; proposed advertising strategies to maximize client's market exposure, and sold advertising programs to $6,000 per month. Consistently reach and surpassed objectives. Owner/General Manager Walworth Pizza Express - Walworth, NY 1987 to 1989 Costello's Pizza Emporium - Fairport, NY 1985 to 1987 Successfully managed two pizzerias. Opened/operated first pizzeria in Walworth NY, and first in Western Wayne County offering home delivery. Generated strong sales from the onset and grew steadily. Sold business to key employee September 1989. Regional Director Rochester Community Savings Life Insurance Sales - Rochester, NY 1980 to 1985 Recruited, developed and managed a regional sales team in marketing and sale of Savings Bank Life Insurance (SBLI). Generated $3 million/year in sales setting an SBLI New York State sales record in 1984. Promoted to Manager, then Regional Director - Bank Officer. Recruited, hired, trained, and motivated a successful sales force. Other relevant employment: Driving: Truck Transport/Hiker Enterprise Holdings – Truck Division Rochester, NY October 2016 to January 2018 Transport rental trucks, pickup trucks, cargo vans, and passenger cars to and from Enterprise locations in the state and out of state as needed. Delivery Driver Penn Detroit Diesel – Rochester, NY September 2014 to May 2016 Transport Truck parts to and from customers’ retail locations. Operate forklift for proper storage of parts in the warehouse. Inventory control for in house stocked parts. School Bus Driver Rush Henrietta School District 2004 to 2006 Safely transport students to and from school. Adhered to all safety practices in maintaining the school bus including pre-trip and post-trip inspections. Maintain in good standing an NYS CDL B driver license with passenger and air brake endorsements. Motor Coach Operator Covered Wagon Coach - Avon, NY June 2009 to June 2010 part-time Safely transport Passengers on tours to various location in and out of NYS. -- -- -- Some College -- -- -- -- -- -- Actively Looking --
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Michael
Rivera- mr1977.mr77@gmail.com- - -- -- -- -- -- -- -- -- -- 33884 -- -- -- -- -- Some High School -- To obtain a career with a growing company where I can be an asset with the ability to use my expertise and knowledge to advance. -- -- -- -- -- Actively Looking --
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Elizabeth
Collins- elizabeth.collins1921@gmail.com- - -- -- -- -- -- -- -- -- -- 33883 -- -- Elizabeth Collins Autumn Chapel Way Rochester, NY 14624 (585) 571-4683 elizabeth.collins1921@gmail.com SUMMARY Office support professional with strong background in customer service with financial service, data entry and medical skills. Experienced office leader with working knowledge in software and organization. SKILLS Program: Excel, Word, PowerPoint, NetSuite, SharePoint, NextGen, Epaces; Hardware: CMT, VeraSMART, IBM, Xerox 1020, Mastermind, Oracle E-Business, AS400, SBT; Personal Skills: organized, teamwork, customer service, data entry, multi-line telephone, WPM 50 WORK EXPERIENCE Canalside Staffing/Gray Metal Products 10/19-01/20 Receptionist Provided personalized customer service to better serve the Owner, the vendors, and Drivers Greeted customers and directed them to the correct location Answered all three incoming phone lines and directed them to the correct extensions Ran daily order log reports in a timely manor and Customer reports of invoices for the year to assist with year-end filing from SBT software system. Matched Driver’s Signed paperwork to the correct Order Number and Invoice packet Matched Bill of Ladings (BOL) to correct Invoice Packet and Printed Invoices for Accounts Payable. Continuum Global Solutions 04/19-10/19 Customer Service Representative Assisted customers in resolving their needs Provided Troubleshooting Recommended information that best suited the customers solution Superior Group/Calero Software LLC 01/18-4/19 Mail Room Clerk (06/18-04/19) Invoice Specialist (01/18–6/18) Processed Invoices and loaded into correct system. Assisted Multiple Departments in updating their records for better customer support Assisted Tem Ops and Invoice Specialist with projects Processed Daily Incoming Mail to the Mail Room Worked with Calero’s Design Team to create the Mail Logo Assisted with the upgrades for the Mail Room to accurately and accelerate prompt processing. Oversee decisions within the mail room to accurately process the mail promptly for our clients and other departments internally. Accountemps/Radnet Borg and IDE Imaging 07/17-11/17 Medical Billing Specialist Processing all denied claims and follow up on submitted claims Data entered comments on accounts keeping with HIPAA Regulations Research Insurance / Verify for correct billing. Accountemps/Monro Muffler Brake 04/17-07/17 Accounts Receivable Clerk Accurately entered customers check remittance to the correct accounts. Alphabetized tax exemption forms. Informed shops of denied invoices for assistance in rebilling. Collins - Page 1 of 2 Collins - Page 2 of 2 Windstream Communications 04/14-03/17 Financial Service Representative - (07/14-03/17) Financial Service-Credit Check/Order Release - Insight Global (04/14-07/14) Worked with customers to collect on debt owed Send to Third Party Collections if required Data entered comments on account software and Excel spreadsheet Monitored all accounts were current Assisted Credit team in disconnecting orders Lifetime Health Medical Group 04/11-07/12 Insurance Processing Specialist (07/11-07/12) Data Entry - Kelly Services (04/11-07/11) Accurately entered claims using internal computer system; ensured that each claim received proper notation. Monitor status of open claims taking appropriate action to expedite payment. Met all required deadlines for each claim and project. Informed billing specialist on multiple claims denied. Kelly Services/Excellus BCBS 10/10-02/11 Data Entry Assistant Assisted sales group with data entry and enrollment applications. Aided Membership and Billing with printing enrollment applications, and scanning. Located and emailed Rate Summer Sheets (ARN) for brokers Vuzix Corporation 12/07-03/09 Assembly Inspected boards for military scopes at IPC standards to ensure product quality Assembled video eye wear Lafayette Storage & Moving Corp/Cooper Vision 07/06-06/07 Inventory Control Entered data into internal computer system designed to track incoming and outgoing inventory. Verified accuracy of transfer orders, thereby reducing errors and company costs. EDUCATION Ameritech College 01/13-05/14 Associate of Applied Science in Medical Billing and Coding Kaplan University 06/09-10/11 Associate of Applied Science in Medical Office Management ACHIEVEMENTS American Red Cross Completed CPR/AED for the Professional Rescuer and Healthcare Provider -- -- -- Some High School -- Office support professional with strong background in customer service with financial service, data entry and medical skills. Experienced office leader with working knowledge in software and organization. -- -- Over 20 + years working with customers with over 5 years in data entry, including friendly collections and medical skills. My experience also includes 50wpm with a strong work ethic and dedication to succeed. -- -- -- Actively Looking --
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Mary
Buell- Mmfrmny@frontiernet.net- - -- -- -- -- -- -- -- -- -- -- -- Mary M. Buell 37 Skelbymoor Lane Fairport, NY 14450 (585) 377-0153 Mmfromny@frontiernet.net ——————————————————————————————————— OBJECTIVE To contribute in a support capacity utilizing administrative and/or analytical skills EXPERIENCE Paychex, Inc. Learning & Development Center Penfield NY Learning Analyst Dec 2016 - July 2019 $33.32 per hour Training Support Analyst Sep 2007 - Dec 2016 $32.35 per hour Administrative Assistant Aug 2004 - Sep 2007 $21.92 per hour Training Support Analyst Sep 2002 - Aug 2004 $43K annual Prof/Tech Coordinator Sep 1996 - Sep 2002 $30K annual EDUCATION Nazareth College Bachelors Management Science 1983 Lorain County Community College Associates Secretarial Science 1969 SKILLS Microsoft Excel, Word, PowerPoint -- -- -- Some High School -- -- -- -- -- -- Actively Looking --
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Paul
Robinson- FallenMystic@gmail.com- - -- -- -- -- -- -- -- -- -- -- -- THE NIELSEN COMPANY, Rochester, NY Senior Data Analyst Technical Project Management / Business Analyst 2006 - 2018 • Optimized reporting and IT operations involving consumer research tools and database administration for media and entertainment clients, including database design and execution, web development, testing, project management, and client services • Improved on time to market 15% to 20% by exceeding internal stakeholders’ requirements with regards to schedules, quality, and budget • Cut errors up to 30% by enforcing internal quality program; reviewed issues and scope changes daily and facilitated updates • Monitored internal business processes for compliance and accuracy • Oversaw all activities, from budgeting to launch, to ensure that deliverables were completed within established parameters and schedule • Improved cycle time up to 25% by becoming a subject matter expert (SME) for delivery requirements, ensuring their completion to client specifications • Coordinated with cross-functional teams to remove barriers • Provided value-add consultation and proactively troubleshot and addressed obstacles • Reduced downtime by up to 30% through understanding the technical complexities and overseeing the resolution of urgent issues across departments • Oversaw scheduling for all aspects of a transition initiative, across multiple corporate divisions • Developed business by maintaining and improving internal and external client relationships QA Test Engineering • Created and documented test cases to support software system deployment • Designed and documented functional, integration, performance, load, and regression tests to verify documented system requirements and functionality • Communicated defects and issues to cross-functional Engineering teams as well as acting as a liaison between Engineering and Operational staff Database Development • Translated complex business problems into innovative SQL database solutions through database design and development to ensure systems exceed business requirements • Designed, refined, and maintained production databases • Troubleshot, modified, and customized existing SQL databases to meet and exceed client needs • Maintained active participation in the SQL technical community to keep current with new technologies and practices within the database design and development industry Web Development • Ensured user accessibility and usability of Enterprise reporting websites • Developed, tested, and maintained custom portal solutions for clients • Minimized unplanned downtime to 5% or less by working tirelessly with end users to identify business needs, ensuring corporate sites and portals were exceeding business objectives • Troubleshot, modified, and made enhancements within existing system code as well as built custom solutions to fit client needs wherever necessary Database Administration • Provided 24x7 production support and deployment activities as necessary to maintain Enterprise reporting websites and mitigate downtime • Delivered 2nd-tier business systems support and troubleshooting for end users • Optimized and maintained SQL database performance through performance tuning Other Relevant Experience HARRIS INTERACTIVE, Rochester, NY Technical Consultant 2005 - 2006 • Improved productivity by 35% and accuracy by 45% by automating and developing programming processes • Improved time to launch by 20% with the development and implementation of global, multi-language study templates • Trained and mentored junior members of programming staff and offshore vendors; created training documentation to help facilitate on-boarding • Utilized PC problem-solving and troubleshooting skills for incoming queries from across the organization Programming Manager 2004 - 2005 • Mentored team of internal programmers and provided quality checks on all projects • Supervised a team of programmers at an offshore facility providing quality checks and handling escalation requests from research staff and clients • Conducted performance appraisals for both internal staff and offshore staff Senior Survey Programmer 2001 - 2004 • Programmed consumer surveys of increasing complexity and scope • Innovated and implemented MS Access Database for clinical trials recruitment studies -- -- -- Some College -- IT professional skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Excel at coordinating diverse cross-functional teams and resources to achieve on-budget and on-spec results. -- -- Project Life Cycle Management, Skilled Negotiator, Resource Planning & Scheduling , Proficient Communicator, Change Management/Root Cause Analysis, Software Requirements Definition & Analysis, Business Process Improvement -- -- -- Actively Looking --
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Danielle
Erway- erwayd2009@gmail.com- - -- -- -- -- -- -- -- -- -- 33877 -- -- Danielle Erway Holley, NY 14470 erwayd2004@gmail.com (585) 331-3007 Enthusiastic and resourceful Administrative Assistant with 10 years experience in customer service. Reliable and ambitious self-starter with high attention to detail, strong communication and capable of multi-tasking in fast paced environments. Work Experience Service Writer/Administrative Assistant McCarthy Tire Service Company - Henrietta, NY July 2012 to Present • Spoke to customers by phone and in person about products and services. • Receive all information for road calls and dispatch technician. • Check in customers for shop work, start work orders based on customer needs and direct technician on service being done. • Follow up with customers as either issues develop on job, whether in shop or on the road, or call when service is done and unit is ready for pick up. • Order product based on customer needs and applications. • Cash customers out whether cash, credit card, check or P.O. number. • Invoice work orders and get them sent out to customers in timely fashion to get payment. • Oversee all operations in service department from servicing units to getting payments, follow up work for invoices for federal programs, filing and data entry. Service Advisor/Writer Regional International Truck and Trailer - Henrietta, NY June 2017 to January 2019 • Initiated contact with customers for all automobile services and repairs needed • Verified all warranty and service contract coverages • Created and maintained repair estimates • Created, maintained and closed repair work orders • Maintained customer rapport and records. • Greeted customers in person and over the phone, scheduled appointments • Translated customer repair problems to technicians • Explained repairs to customers and held continuous contact throughout entire repair job to ensure payments or purchase order numbers were received. Claims Processor Claims Recovery Financial Services - Albion, NY January 2010 to December 2012 • Tracked the progress of all outstanding insurance claims. • Maintained confidentiality of client finances and records. • Communicated effectively with all members of staff. • Evaluated the accuracy and quality of data entered. • Entered data into computer system and filed paperwork according to procedures. • Received and reviewed incoming documents and materials. • Issued reports for old and new loans based on field inspections of loan sites. • Provided quick turnaround times to maintain a fast-paced schedule. • Reviewed financial statements and contacted institutions and customers to clarify details. Customer Service Representative Scotts Lawn Service - Gates Center, NY March 2008 to December 2010 • Received and processed incoming phone calls from customer or client base in a call center environment. • Recorded details of customer transactions, interactions, inquiries, complaints and compliments. • Collected deposits or payments. • Maintained effective working relationships with customers, sales, internal departments and personnel. • Maintained a positive and professional phone demeanor. Assistant Manager Burger King - Albion, NY April 2005 to December 2009 • Kept work areas clean, organized and safe to promote efficiency and team safety. • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers. • Supported all customer needs with attentiveness and skilled assistance. • Counted cash in register drawers to balance registers at beginning and end of shifts. • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change. • Successfully communicated with all team members to navigate job duties and complete daily tasks. • Observed strict procedures regarding food handling and sanitation to prevent food borne illnesses. • Suggested add-on items like desserts and side dishes, which increased revenues through upselling. • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Education High school or equivalent in Advanced Regents Algebra/Calculus/Technology Charles D' Amico Albion High School - Albion, NY September 2003 to June 2007 Skills Data Entry (10+ years), Microsoft Office, Excel (10+ years), Clerical, Social Networking, Typing - 60 WPM (10+ years), Appointment Scheduling, Customer Service Skills (10+ years), Multi-Line Phone System -- -- -- High School GED -- -- -- -- -- -- Actively Looking --
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Shaphan
Leflore- sleflore32@gmail.com- - -- -- -- -- -- -- -- -- -- 33886 -- -- https://docs.google.com/document/d/1QYZUWd4cOd78enfGGEXKBiV8LSSmTX_owYbITheg6Xs/edit?usp=drivesdk -- -- Array -- Some College -- -- -- -- -- Array -- Actively Looking --
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Pamela
Buhite- Pamib62@icloud.com- - -- -- -- -- -- -- -- -- -- 33875 -- -- PAMELA BUHITE 640-B Calm Lake Circle. Rochester, N.Y. 14612 (585)-739-5464 Pamib62@icloud.com PROFESSIONAL SUMMARY Administrative Assistant with over 20 years of experience in a family-owned Dental Practice & recent Certified Phlebotomist. Detail-oriented and driven, expertise in problem-solving and office management. Patient and empathetic with an extensive background in customer care and service in multitiered levels, corporate, executive, consumer and other. Highly effective in applying new skill sets and technologies, coupled with my experience in comparative positions certifies me as versatile and adaptable to a multitude of roles, responsibilities, and goals within a company. CORE COMPETENCIES -Articulate communicator -High level of accuracy and attention to detail -Assessment & Response -Demonstrated knowledge of medical terminology -Experienced Event Coordinator ---infection control procedures -Social Media & Marketing -Conference Scheduling -Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of care. -Multi-line phone proficiency -Conference Scheduling -Administrative Support Specialist KEY PHLEBOTOMY KNOWLEDGE & SKILLS • Venipuncture, Capillary Puncture Procedures Including Syringe, Butterfly & Vacutainer Methods • Collecting, Preparing, Storing & Shipping Blood Samples & Specimens • Medical Records Review, Patient Identification, Data Entry & Retrieval • Medical Terminology, Infection Control Procedures & Quality Assurance Support & Controls EXPERIENCE Buhite and Buhite DDS/PC: Rochester, NY Administrative Assistant, Receptionist, Marketing Manager -Scheduled surgeries for multiple surgeons and booked operating rooms. -Negotiated vendor pricing, patient billing, and marketing budget. -Managed inventory control, and office supply purchasing. -Greeted patients, visitors, vendors, and others. -Organized and distributed personnel documents and employment filings. -Answered and redirected inbound phone calls, while recording accurate messages. -Maintained the reception area. -Coordinated seminars, symposiums and International conferences. - Implant informational seminars conducted in the office and promoted and marketed the Seminars in TV Guides (1980-1990’s), billboards, radio and at community events. -Acquired a 28% increase in Implant patients and 14% increase in dental patients not In need of Implants. -Over the years since those new patients, the dental practice has grown another 17% from their referrals. -Created a database of inventory use by provider and department and sought competitive vendor pricing. -Cut overspending, ordering of supplies by 12%. Turner Stewart Consulting: Rochester, NY Marketing Director/Public Relations Coordinator, Event Planning, Marketing, Direct Mail & Lead Generation: -Planned Promotional Events for Publicly Traded Companies. -Issued Press Releases and Communicated with Media Outlets. -Conducted Investor Relations for Publicly Traded Companies. -Developed a database and cultivated leads directly related to my marketing efforts. -Contracted with Brokerage firms to acquire prospective investor leads for stock sales. -57% of sales were from leads we cultivated. Nothnagle Realtors: Rochester, NY Sales and Leasing Agent -Implemented the first Nothnagle Leasing and Relocation Department. -Marketed and Contracted Services with Property Owners, Companies, and Renters. -Negotiated Contract Terms for Commercial and Residential Leases. -Conducted Credit Verifications. -Contracted corporate relocation temporary housing with Kodak, Xerox, U of R, RIT, & others. - Furthermore established contracts with 20 landlords within the first 3 months of operation of the leasing department to handle their rental properties. -The rental and leasing department is still in existence today. EDUCATION -Phlebotomy Certificate: Boces 2018, GPA 96 -Real Estate Associate Certificate: Rochester Institute of Technology, 1990 -Dental Assistant Certification: Rochester Dental Assistant School, 1986 -Ohio State University, 1984 VOLUNTEER AND COMMITTEES • Coordinator of International Dental Symposiums and Foreign Student Dental Implant Seminars at UB • Intake volunteer at Big Brother Big Sister Agency. • Corn Hill Festival Committee • West Irondequoit PTSA and Building Rep. • WNY Girl Scout Cookie Drive Distribution Committee -- -- -- Some College -- -- -- -- -- -- Actively Looking --
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Jason
Skyner- Skyner26@gmail.com- - -- -- -- -- -- -- -- -- -- -- 0 -- Jason Skyner (585)219-7176 4006 Outlet Rd Shortsville, NY 14548 I pride myself as being a energetic, hardworking, loyal employee who has limitless potential to offer. As a father of 4 and Husband for 20 years, I have shown to work through adversity and hardship takes dedication and commitment. Anyone can get/have a job, I would like a career! Willing to relocate: Anywhere Authorized to work in the US for any employer -Work Experience Service Manager Firestone Complete Auto Care - Webster, NY November 2017 to July 2019 As service manager I was directly responsible for the development and direct supervision of 7 technicians and on average 30-40 cars at a time. Also as a key holder i was responsible for opening closing ordering and dispersing work and direct customer service and sales. As i constant sales leader in the region I quickly rose up the ranks and settled into a wonderful role and environment. Forman/Operator Hood Construction Canandaigua, NY March 2010 to July 2017 Small building construction including structural repairs and large equipment projects. Rigger Helper/ Erector OldCastle precast - Shortsville, NY May 2007 to February 2010 Over the road building erection crew  Crane and rigging helper  Lull and forklift operator Education: Associate in Human services Finger Lakes Community College Skills: - Operations (5 years) - Equipment Repair (10+ years) - Construction Experience (10+ years) - Driving Experience (10+ years) - Forklift Operator (10+ years) - Loader Operation (10+ years) Certifications and Licenses: *DOT non CDL November 2019 to November 2020 *OSHA 10 OSHA 30 CPR & AED Additional Information: Unmatched skills with extensive knowledge experience and proven track record of success.. Dedicated loyal energetic father/husband with excellent work ethic and morals. -- -- -- Some College -- To retire from a trade that I was able to expand my learning and abilities, all while being positive and ethical. -- -- Life long hay farmer with 35 years of Loader, bobcat, forklift , Box truck, small dump truck and basic farm tractors. Well educated with all hand tools along with power tools. -- -- -- Actively Looking --
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Riley
Schillaci- swswriley1@yahoo.com- - -- -- -- -- -- -- -- -- -- 0 -- -- SUMMARY OF QUALIFICATIONS Highly self-motivated administrative professional with over 7 years of experience in both profit and not for profit industries. Experienced in customer service, office technology, audits, data entry, outreach, quality assurance, research, simple statistical analysis, marketing, public relations, training new employees, coordinating, problem solving, and written/verbal communications. - Extensive knowledge of Microsoft Office. - Customer Service - Expanded the receptionist position at the American Red Cross, to include data entry, vehicle reservations, fleet support. - Successfully completed two week data entry and data analysis project at local printing company. - Developed “Internet Sales and Web Development” position at Cook Iron Store - Expanded the receptionist position at the American Red Cross, to include data entry, vehicle reservations, fleet support. SKILLS SUMMARY - Customer Service - Coordinating - Data Entry - Scheduling - Business Writing and Communications - Contracting - Promotions - Billing - Marketing PROFESSIONAL EXPERIENCE Riley Schillaci, Rochester NY 5/2016 to Present Balloon Twister Provide ballooning entertainment to families and businesses - Balloon Twisting - Balloon Arches and Columns LifeTime Assistance Inc, Chili NY 6.2016 to 2.2019 Direct Support Provider Provide vocational training and supervision to adults with developmental disabilities. •Run work groups •Use iPad to document consumer hours and jobs •Provide counseling to consumers as necessary •Provide support for Employment Specialists LifeTime Assistance Inc, Chili NY 6.2015 to 6.2016 Scanning Associate Work in a team to digitize documents for local auto dealers, and auto repair shops. -Scan documents into computer -Prep Documents for scanning -Help in other areas of the workshop as needed Hammer Packaging (RBA Staffing), Rochester NY 3.2015 to 4.2015 Data Entry/ Data Analyst Completed a two week data entry project to identify the cause of a product defect. Analyzed data and wrote up the findings and conclusions. - Entered supplied data into MS Excel - Researched data in Vision II - Analyzed data - Provided written findings and conclusions of the data analysis. LiDestri Foods (RBA Staffing), Fairport NY 6.2014 to 8.2014 Vendor Compliance Facilitator Assistant Successfully completed a Quality Assurance project in which I obtained and cataloged documents and audits from outside vendors. - Assisted in creating an Excel workbook to catalog audits from outside vendors. - Obtained vendor audits. - Communicated with buyers. - Communicated with vendors. American Red Cross Blood Services (Adecco), West Henrietta NY 12.2012 to 4.2014 Receptionist/Administrative Assistant Provided support to other departments, as well as temporarily filling in as the interim Fleet Coordinator. Expanded the receptionist position to be able to provide more coverage to departments and projects. - Customer Service - Data Entry - Reserve meeting and conference rooms - Reserve Vehicles - Coordinate Vehicle maintenance - Was awarded a certificate by Adecco for exceeding performance expectations. ETS Staffing, Fairport NY 9.2012 to 11.2012 Office Assistant/Production Worker Filled in at factories, offices, and stores. - Completed a filing and quality assurance project at Regal Industrial Sales - Line worker at Premier Packaging. - Front receptionist and greeter at Stickley, Audi & Co. during their liquidation sale. Protica Nutritional Research (Good Shepherd Work Services, Manpower), Whitehall PA 6.2010 to 3.2011 Front Desk Reception & Telemarketing Welcomed and logged in visitors to the facility while providing office support to human resources, accounting, and marketing. - Obtained over 1000 new sales leads over a three month period of time. - Created a database in Excel to easily track over 3,000 telemarketing calls and contacts. - Was invited various times by the company president to take part in marketing "think-tanks". Cook Iron Store, Rochester NY 5.2008 to 2.2009 Internet Sales & Web Development Successfully helped to create and define the positions of Internet Sales & Web Development. - Assisted in the development and maintenance of two Internet stores. - Increased Amazon customer approval rating to over 94%. - Successfully researched and pinpointed fraudulent purchases, and prevented the company from losing money to scams. EDUCATION AND PROFESSIONAL DEVELOPMENT Certificate, Computer Business Technology, Eastern Monroe Career Center, Fairport NY A.A.S., Liberal Arts, Monroe Community College, Rochester NY BS, Sociology and Health Science, SUNY Brockport, Brockport NY Certificate, Self-Employment Assistance Program, New York State Department of Labor, Albany NY COMPUTER SKILLS - MS Word - MS Excel - MS PowerPoint - MS Publisher - MS Outlook - Oracle - Vision II - HTML PLEASE DO NOT CONTACT ME ABOUT "BUSINESS OPPORTUNITIES" NO CALL CENTERS -- -- -- Some High School -- To obtain a part-time or full time office position. -- -- Customer Service, Coordinating, Data Entry, Scheduling, Business Writing and Communications, Contracting, Promotions, Billing, Marketing -- -- -- Actively Looking --
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Anthony
DiNardo- tonydinardo77@yahoo.com- - -- -- -- -- -- -- -- -- -- -- -- Seeking to obtain a productive career to applying my 20 years of environmental experience. EXPERIENCE AUGUST 2019 – PRESENT INDEPENDENT SUBCONTRACTOR, CEG ASSESSMENTS, ROCHESTER, NY Preparation of Phase I Environmental Site Assessments (ESAs) and Desktop Risk Reviews for sites across the United States in accordance with current ASTM standards for the nation's leading partner in Due Diligence Assessments/Portfolios. Sites range in all sizes, from small parcels to sites encompassing several thousand acres. FEBRUARY 2007 – MAY 2019 PROJECT ENGINEER (2007-2015) / SR. PROJECT ENGINEER (2015 TO MAY 2019), O’BRIEN & GERE, ROCHESTER, NY Provider of environmental consulting/engineering services to municipalities, commercial businesses, food industry, petroleum industry, manufacturers, and defense contractors. · Most recently worked as Assistant Project Manager with development of cost estimates, project documentation, and project management for a Remedial Design for a large hazardous waste site. Managed development and implementation of a Pre-Design Investigation program, In Situ Solidification/Stabilization Treatability Study Work Plan, Soil Cover Verification Thickness Testing program, and an initial outline for a Remedial Design Work Plan. Management of staff budgets, and preparations of subcontract agreements for subject matter experts and other vendors. · Phase I ESAs including development of proposals, cost estimates, and implementation of work, including implementation for a national food industry chain, local municipalities, industrial clients, and higher education clients. · Desktop Risk reviews and Phase I Environmental Site Assessments of several dozen military defense contractor properties within the U.S. and Puerto Rico. · Daily interaction with clients, regulatory agencies, and legal counsel. · Preparation of Proposed Remedial Action Plans for a variety of industrial sites. -Investigation and remediation (including design) of contaminated properties. -Assistance with industrial SPDES applications for industrial facilities. · Preparation of ArcGIS mapping for sites including Site Location maps, proposed soil/groundwater sample location maps, and final sets of remedial investigation drawings. · Importation of existing data, property boundaries, and georeferencing of scanned hard copies also performed. · Preparation and/or review of analytical data maps for all aspects of work. · Use of Trimble in collection of field data and post-processing of data. · Underground storage tank removal/replacement programs for several NYSOGS sites. Including cost estimation, work order preparation, review of specifications, oversight of subcontractors, and report preparation. · Soil vapor intrusion sampling including development of proposals, cost estimates, implementation of work, and GPS of field sampling locations. JUNE 2005 – FEBRUARY 2007 PROJECT ENGINEER, DAY ENVIRONMENTAL, INC., ROCHESTER, NY · Phase I ESAs and Phase II Investigations for residential, municipal, and commercial clients. · Soil vapor intrusion, soil, and groundwater monitoring programs for commercial clients. · Sanitary sewer construction inspections for local municipality upgrades. JUNE 2001 – OCTOBER 2004 PROJECT MANAGER, WIGHTMAN ENVIRONMENTAL, INC., SODUS, MI · Provided a variety of services to residential customers, commercial businesses, a manufacturing facility, oil changing facilities, industrial facilities, municipalities, hotel chains, and developers of high end residential construction and marina townhomes in Southwest Michigan and Northwest Indiana. · Geotechnical investigations and percolation testing for commercial and higher education properties · Phase I ESAs and Phase II investigations · Baseline Environmental Assessments · Underground storage tank removals. · Maintenance of IT equipment, updating of website. · HTML and Javascript computer programming. MAY 1999 – JUNE 2001 PROJECT MANAGER, WASTE RESOURCE ASSOCIATES, INC., NIAGARA FALLS, NY · Chemical bulk storage tank thickness testing (annual and 5-year inspections) for industrial facilities. · Soil and groundwater sampling at municipal and commercial properties. · Secondary containment design for above ground storage tanks located at manufacturing facilities. · Spill prevention reports · Permit application for a landfill in northwestern Pennsylvania. Previous retail and flooring installation experience available upon request. EDUCATION 2019 TO PRESENT INDEPENDENT STUDY IN EMERGENCY MANAGEMENT, FEMA 1997 TO 1999 BACHELOR OF SCIENCE, CIVIL ENGINEERING, SUNY AT BUFFALO 1995-1997 ASSOCIATES IN SCIENCE, ALFRED STATE COLLEGE SKILLS · New York State Professional Engineer · USEPA Lead Based Paint Inspector/Risk Assessor Certification · Some AutoCAD Civil 3D experience · ArcGIS 10.4 and 10.6 ACTIVITIES/OTHER · Family, travel, hiking, canoeing, camping, hunting, fishing · 30+ years of flooring installation family business · Real estate investor · Owner of residential services company · Community Emergency Response Team · First Aid/AED/CPR Trained -- -- -- Some High School -- Seeking part-time environmental consulting/engineering position, preferably something with a work-from-home and/or flexible option and near zip code 14623. Open to other job suggestions as well. -- -- -- -- -- Actively Looking --
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Paul
Purewal- paupurewa@gmail.com- - -- -- -- -- -- -- -- -- -- -- -- Paul Purewal www.linkedin.com/in/paulspurewal/ paupurewa@gmail.com New York 585.441.2261 I am a successful business professional who is seeking a position within an organization that is growing, offers an innovative product, and promotes a positive culture that inspires individuals to surpass their goals. Ideally, the position would be challenging and provide me the ability to grow as a professional and as an individual. SKILLS AND ACHIEVEMENTS: ? B2B sales professional, winner of multiple awards ? Sold numerous technologies and services under different business models ? Owned the sales process from the front end through closing and implementation ? Highly successful in generating new leads through prospecting and closing new business ? Consultative selling approach ? Experienced using multiple CRM platforms ? Experience working with global teams ? Management experience in recruiting and mentoring new hires ? Management experience in go to market pricing strategies ? Experienced in developing and implementing new marketing and sales strategies EXPERIENCE: Milagro Apps March 2016-Present Director of Business Development, New York, NY ? Milagro Apps is a full-service software development firm which I launched as a spin-off from Appster. We help enterprises and startups plan, design and develop world class mobile apps. Our business model ensures clients go-to-market with the highest probability of success. ? Responsible for all sales for the organization ? Designed and implemented our sales strategy for lead generation, lead management, and project management ? Generated new business through cold calling, marketing campaigns and growth hacking ? Developed our organization procedures to maximize productivity and communication among the team ? Developed the sales and marketing collateral that was utilized by the organization Appster Inc May 2015-February 2016 Senior Growth Strategist, San Francisco, CA ? Consistently attained quota month over month ? Americas top producer for Q3 2015 at 267% of quota attainment and Q4 2015 at 191% quota attainment ? Responsible for converting leads into app development projects ? Managed the sales cycle all the way from intro call to completion of the project ? Average project ranged from 100k-350k, sales cycle was 60-90 days and project cycle was 5-9 months ? Attended startup events and networked with investors to uncover new opportunities Manga Restaurant 2012-2014 Owner, Playa Samara Costa Rica ? Responsible for everything involved in owning one’s own business ? Generated over 100k annually for a small restaurant on the beach ? Managed people, finances, vendors and customers effectively FocusVision Worldwide 2009-2011 Account Director, Stamford, CT ? Consistently achieved my quota for 2 years ? 112% of quota attainment in 2011 ? Consistently grew my territory and averaged 55% growth quarter over quarter ? Managed over 150 accounts including companies like Walmart, Target, Sony Pictures and Kroger Co. ? Worked directly with the end-client as well as research agencies as channel partners ? Responsible for traveling to clients offices and doing board room presentations ? Managed a territory of over 1.5 million dollars in revenue Mimeo.com 2005-2008 Enterprise & National Account Manager, New York, NY ? Consistently attained over 120% of quota (2006 & 2007) ? Set company record for new business in 2007 ($505k) ? Clients included Pepsi, Frito-Lay, Pfizer, Bayer, Procter & Gamble, Kraft, Tropicana, Quaker, Gatorade and Rockwell Collins ? Responsible for all aspects of the sales cycle from cold calling to closing. This involved face to face meetings and million dollar RFP’s when needed ? Demonstrate services online, in detail when necessary, to small and large audiences ? Involved in the recruiting and training efforts through direct contact with candidates from interviewing to mentoring new hires ? Act as a liaison to the marketing department and attended trade shows throughout the country ? Achievements: President’s Club 2007. Rookie of the Year 2006 Softchoice Corp. 2004-2005 Account Director, New York, NY ? Responsible for managing a territory of over 200 prospects and accounts in Manhattan ? Responsible for growing revenue in a million dollar territory by 18% ? Used consultative selling skills to qualify prospects as potential customers; researched qualified opportunities using the web and other resources ? Generated sales through outbound cold calls into IT departments as well as leveraging channel partners ? Leveraged CRM database to maintain records of all activity and sales cycle information Konica Minolta Business Solutions 2002-2004 Sales Representative, Boston, MA & New York, NY ? Business to business territory based sales ? Responsible for $35k in sales every month ? Expanded sales to include mass market accounts ? Participated in the generation of project leads and market research efforts through direct contacts with target clients, prospects and other knowledgeable information sources EDUCATION: University of Buffalo 1997-2001 ? B.S., Business Administration with concentration in Finance ? Minor in Economics ? Internship with Northwestern Mutual Financial Network EXTRA POINTS: ? Play numerous sports, participate in volunteer work and have traveled the world ? Proficient in all computer skills necessary for a business career ? Speak English, Hindi, Punjabi, Spanish and French -- -- -- Some High School -- To find a solid career-oriented position with long-term potential -- -- Please see resume -- -- -- Actively Looking --
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John
Poulter- boosker17@gmail.com- - -- -- -- -- -- -- -- -- -- -- -- -- -- -- Associates Degree (2 yr) -- To work for the department of environmental conservation or some sort of environmental job but I'm willing to work for any job type of the pay is good. -- -- Skills are listed in my attached resume. One thing that stands out for me the most is that I am a fast learner and can do any type of labor or task of given the proper training -- -- -- Actively Looking --
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Kyle
Barrett- kjbarrett01@gmail.com- - -- -- -- -- -- -- -- -- -- 33872 -- -- Kyle J. Barrett 172 Elmcrest Rise, West Henrietta, NY 14586 • Mobile: 585-734-6762 • Email: kjbarrett01@gmail.com Objective Highly motivated, knowledgeable, and results-driven professional to secure a position with your company or organization as a Systems Administrator, Project Manager, other key role in Human Resources, or as applicable in the IT or other industry, utilizing my extensive skills, training, education, and experience Summary of Qualifications Over 20 years’ experience in several managerial roles in the IT industry, including as Project Manager and System Administrator, supervising staff, overseeing multiple projects for the installation and/or upgrade of new hardware and custom software and providing other support in a wide range of industries, growing an under-cultivated client base portfolio over 466% throughout the tenure, consulting with high profile, global clients, and traveling on-site to develop custom software configurations to clients’ requirements Proficient with most aspects of workforce and professional development, including co-responsible for interviewing, hiring, training/mentoring, setting project initiatives and goals, delegating assignments, monitoring all activities for progress towards the attainment of goals, quality, expediency, and professional employee/customer interactions, conducting performance evaluations with written reviews, and consulting with upper management for employee status/progress reports Excellent leadership and organizational skills, guiding and directing individuals to maximize productivity and their own personal potential Manages hardware and software implementation life cycle, including analysis, testing and installations of software applications, maintaining system compatibility and integrity with enhanced cyber security measures Excellent communications, analytical, interpersonal, and presentation skills; experienced managing multiple projects simultaneously, and personally credited with delivering uncompromising highest standards of client support, facilitating the securing of individual projects ranging up to $500K Exceptional track record of delivering large and small scale projects on time, within scope, and budget Experienced with MS Windows (Server and Workstation) and Unix OS, VMware, Citrix, and Active Directory Proficiencies include networking (TCP/IP, DNS, DHCP, SMTP, LDAP), file systems, permissions, access control, logging, and auditing/compliance Initiates, designs, and develops innovative ideas with automated system processes to revamp and streamline systems for enhanced productivity and system integrity Multi-tasks efficiently, usually in fast-paced and high-demand settings, learns new systems quickly, adapts to emerging technology, and completes all projects/assignments on time or ahead of critical deadlines Utilized as a knowledgeable and respected resource by peers, customers, management, and staff, the “go-to” professional, highly regarded to provide clarity of thought, sound judgment, well-informed decision-making, and solutions for a wide range of complex technical and project management as well as client relations issues through the formulation and implementation of effective strategic planning when others cannot Professional Experience 05/19 – Pres. Project Manager TenEleven Group, Buffalo, NY Provides leadership for clients throughout the United States, human services clinics, group homes, and other facilities including rehab, guiding and directing the development of proprietary, cloud-based customized software to better manage their business operations and clinical services deliveries for their patients with behavioral health as well as chemical and/or substance abuse issues Consults with clients at their on-site locations, determining necessary criteria for successful launch and implementation including functionality, system integrity, meeting critical State regulatory requirements for Medicaid/Medicare remuneration, and satisfying end-user intuitive usability Acts as liaison, primary point of contact, and project leader in close collaboration with clients, sales, corporate management, and all stakeholders for the creation and development of project plans, updating all involved for progress towards the achievement of critical project milestones Kyle J. Barrett Resume, Pg2 Project Manager (cont.) Leads multiple EHR (electronic health record) projects, up to 4 simultaneously, transitioning from sales, through strategic kickoff meetings, on-site software configuration, comprehensive training, into to “go-live” Performs contract initiation and establishes collaboration between major lab companies such as Quest Diagnostics, LabCorp, ACM, and behavioral health agencies, managing and coordinating lab orders, results, testing, as well as HL7 troubleshooting to ensure compatibility and integration Investigates, assesses, and resolves technical issues with the cloud-based EHR SaaS and functions as a critical nexus between clients and the development team to institute or coordinate corrective measures for implementation into next-release builds Proactively apprises management at all levels, including stakeholders, of inadequate performance by key participants impeding project progress to meet specified and mutually agreed-upon timeline milestones, and engages executive administration for re-commitment to rectifying insufficient work performed and bringing project to completion 11/97 - 03/19?DXC Technology / Hewlett-Packard Enterprise / Electronic Data Systems Technology Consultant III - DXC Technology / Hewlett-Packard Enterprise (05/08 – 03/19) Operated from a home-based office, growing the under-cultivated client base portfolio over 466% throughout the tenure, consulting remotely with high profile, global clients, providing port-based 802.1x authentication services to incorporate a communicative link between wireless and wired infrastructure with custom policies, protocols, and AD permissions, reducing outages, resulting in enhanced cyber security, and an additional contract for $500K Assumed the role of Team Lead, lobbying IT management for the addition of 2 more Technology Consultants to further grow the department and corresponding market share for the service group, scheduling, prioritizing, and delegating incoming work to team members based upon individual strengths and availability, and recognized for providing domestic and global scale solutions for high profile clients, 24/7 support, and enhancing their marketability and profits Uniquely qualified and selected, transitioning from HP into the evolution of Hewlett-Packard Enterprise, and subsequently into DXC Technology, based upon carrying across an existing client base and recognized for uncompromising service-level excellence Systems Administrator - Hewlett-Packard / Electronic Data Systems (11/97 – 05/08) Provided on-site, 24/7 end-user technical support for major client EDS Northeast Regional Solution Center and Xerox Corporation, overseeing all corporate IT activities, maintaining laptops, desktops and servers for engineering departments and all levels of leadership, with a focus on maintaining infrastructure and system integrity Created technical documentation for server and workstation builds, standardizing processes and procedures, and reducing technology down-times Oversaw a critical process improvement project, analyzing trouble ticket patterns and formulating solutions to reduce or eliminate problem recurrences, coaching and providing help desk stakeholders with instructional templates and checklist procedures to become more self-sufficient and proactive, resolving issues faster as front-line enabled problem solvers Spearheaded a technical coaching program, interviewing and assigning a qualified help desk specialist to provide desk-side support, creating the shadowing program in direct support to the Systems Administrator with associated duties and responsibilities Coordinated software upgrades integration and communicated such upgrades to users, including notifying individuals in advance regarding specified downtimes to complete such projects Selected by the company for various aspects of staffing and professional development, initiating, designing, developing, and implementing a new employee handbook to onboard technical staff, approved by corporate Education, Training, Achievements & Certifications Bachelor of Science in Business Management & Economics, 2014 Concentration in Human Resource Management Empire State College (online), Saratoga Springs, NY Prior Certifications Certified Wireless Network Administrator (CWNA) ? Microsoft Certified System Engineer (MCSE) -- -- -- Some High School -- -- -- -- -- -- Actively Looking --
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Michael
Hoyte- michaelderrickhoyte@icloud.com- - -- -- -- -- -- -- -- -- -- -- -- -- -- -- Some College -- -- -- -- -- -- Actively Looking --
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Justin
Mazurowski- mazjem@gmail.com- - -- -- -- -- afternoon -- -- -- -- -- -- -- Justin Mazurowski 88 Meadow Drive, Rochester, NY 14618 585-271-3949 mazjem@gmail.com EMPLOYMENT OBJECTIVE: Secure a position as a hands-on supervisor of day-to-day operations working in a busy atmosphere to assist, grow or redirect a small to medium sized business. My accomplishments include successfully working with several resource planning and point of sale computer systems, have sales and customer service experience along with skills as a buyer and inventory specialist and possess a strong mechanical background. I have successfully trained and supervised employees and instilled proper business practices as needed. I’ve supervised and reorganized showrooms, stockrooms, warehouses and service facilities. I have a pleasant personality, am dedicated, productive, resourceful, dependable, and a team player. I can also work independently as needed. PROFESSIONAL PROFILE AND SKILL SET: • SUCCESSFUL MANAGER in retail, wholesale and dealership settings. Experienced with customer service, sales, purchasing and inventory management, equipment maintenance and repair, employee training and supervision. • Able to understand complex directions and complete assignments. • SALES: RETAIL AND WHOLESALE experience including showroom, over-the-counter, phone and internet. Products includes equipment, equipment and engine parts, hardware, plumbing, electrical, irrigation components, hand and power tools, rental products and repair services. • STRONG MECHANICAL AND TECHNICAL knowledge pertaining to equipment and machines, homes and facilities. Expertise with billing, warranty processing, and rental contracts. Ability to troubleshoot, analyze and diagnose problems and implement repairs. • OPERATIONS EXPERIENCE in order fulfillment, purchasing, warehousing and inventory management. Versatile with multiple POS and ERP business systems. EMPLOYMENT EXPERIENCE MANAGER @ WEIDER’S PAINT AND HARDWARE, Rochester, NY 1/2014-10/2019 FULL SERVICE HARDWARE STORE • Duties included opening and closing, register balancing, sales and customer service, employee training and supervision, purchasing, receiving, merchandising, returns & warranty processing, rental equipment and maintenance, handyman services, in house window and screen repair and sharpening services. PARTS MANAGER @ MAZDA OF WEST RIDGE, Spencerport, NY 2/2013-6/2013 NEW AND USED CAR DEALERSHIP *Dealership sold shortly after hire] • Managed daily department operations and performed duties including purchasing of parts and supplies for sales to service department, retail and wholesale customers. • Purchased OEM and aftermarket parts and supplies for stock per factory, service manager’s and sales manager’s guidelines. Justin Mazurowski 2 OF 2 SERVICE MANAGER @ MTE TURF EQUIPMENT 8/2010-8/2012 West Henrietta and Cohoes, NY, North Reading, MA NEW AND USED TURF EQUIPMENT DEALERSHIP • Created service teams of service writers, technicians and delivery drivers. • Established and maintained flat rate schedules for new product assembly giving accurate labor costing to sales and to track departmental efficiency. • Introduced a multi-step inspection process for new product assembly, used product renovation and customer repairs. Established lead times and deadlines for completion of repairs and deliveries. • Improved accuracy of repair quotations, timely and accurate billing of customer and internal service orders and filing of warranties. • Managed fleet of demonstrator and rental equipment. Coordinated equipment selection for shows and events. • Upgraded facilities to improve service capabilities, productivity, safety and profitability. HELD SEVERAL POSITIONS WORKING FOR THREE JOINTLY OWNED 1/2009-7/2011 BUSINESSES OPERATING IN SHARED FACILITIES MANAGER KUBOTA OF ROCHESTER, Gates, NY • Managed day to day business operations, equipment and parts sales, coordinated service department operations, warranty processing purchasing, receiving and warehousing. MANAGER WESTSIDE RENTAL, Gates, NY • Managed daily operations of equipment, tool and party rental store. Supervised employees, maintained equipment, purchased supplies. Reorganized showroom and warehouse. DEPARTMENT LEAD ACE HARDWARE OF ROCHESTER, Gates, NY • Participated in the transition of an independent hardware store to an ACE Hardware Store. • Lead power equipment salesperson. • Developed glass cutting and window and screen repair department. PARTS & SUPPLIES MANAGER @ S. V. MOFFETT CO INC. 3/1978-3/2008 West Henrietta and Cohoes, NY, North Reading, Ma NEW AND USED TURF EQUIPMENT AND IRRIGATION DEALER • Managed daily operations of multiple parts departments including sales of equipment parts, golf course supplies and irrigation components as a dealer and distributor. • Hiring, training and supervision of parts department employees. • Responsible for stock and emergency purchasing, timely order fulfillment, on hand inventory levels, parts room organization, showroom layout and warehouse areas. • Coordinated company shows and training events and attended customer association meetings. Served on multiple work related advisory committees and attended wide variety of work related workshops and seminars. EDUCATION: BUSINESS MANAGEMENT & JOURNALSIM Morrisville College, Morrisville, NY -- -- Array -- Some High School -- -- -- -- -- Array -- Actively Looking --
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Robert
Bauer- nightofflames@yahoo.com- - -- -- -- -- -- -- -- -- -- -- -- Robert Bauer 142 Westside Drive Rochester, New York 14624 716-955-9143 nightofflames@yahoo.com Summary : Experienced Auto Mechanic familiar with many domestic and foreign cars, vans, minivans, light trucks and SUVs. Skilled at troubleshooting customer concerns and repairs of the various automotive systems, performing routine and advanced automotive maintenace services. Able to explain problems and solutions to customers in an understandable manner. Skills : - Engine overhauls - Vehicle safety understanding - Coolant flushes - Good interpersonal skills - Gasket replacements - Troubleshooting/diagnostics - Electrical understanding - Good mechanical aptitude - Blueprint and schematic reading and interpretation Work Experience : Auto Mechanic Bill's Garage : August 1994 to December 2019 - Diagnosed customer's concerns, repaired as needed and discussed work performed with shop leadership and customer. - Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust, electrical and more. - Performed maintenance inspections, tune-ups, oil changes and other key services. - Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms. - Performed troubleshooting and diagnostic procedures to locate the source of customer vehicle problems and devised successful solutions. - Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction. Education and Training : - Regents High School Diploma : Iroquois Senior high School (June 1993) -- -- -- High School GED -- My goal is to have a successful and profitable job in the automotive industry and secure retirement options for my future. -- -- 24 years experience as an auto mechanic familiar with both domestic and foreign cars, light trucks, vans, minivans and SUVs. Have performed full service and maintenance as well as repairs of problems with various automobiles. -- -- -- Actively Looking --
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Adrianny
Rivera- Adriannyrivera@yahoo.com- - -- -- -- -- Afternoon -- -- -- -- -- -- -- Adrianny Rivera Greece, NY 14616 adriannyrivera@yahoo.com (585) 802-1956 Obtain a position where I can maximize my management skills, quality assurance, program development, and training experience. Provide assistance in personnel-related matters, such as creation, revision, and maintenance of performance. Work Experience First Notice of Loss Representative Code Blue May 2019 to July 2019 • Entered data and other relevant information into client claim data base or other applications,  ? Completed EDI electronic data messages  ? Applied and follow all customer service, restoration claims and company policies and procedures, including script adherence.  ? Review loss and coverage information to approve or deny claims  ? Submit invoices, claim summaries and supporting documentation to carrier Consumer Service Specialist Maximus June 2017 to January 2019 Answered incoming calls from consumers, including the general public and prospective enrollees ? Processed new applications for health care coverage and enrollment into health plans.  ? Transferred and referred consumers to the appropriate entities according to the company's established guidelines.  ? Facilitated the fulfillment of the company's caller requests via email  ? Received, sorted, and distributed all incoming mail and faxes Teller ESL Federal Credit Union January 2016 to April 2017 Processed customer transactions effectively, efficiently and accurately  ? Met transaction target goal assigned by the company  ? Met balance accuracy standards of the company  ? Participated in achieving team lead objectives  ? Participated in efforts to achieve customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores  ? Ensured compliance with audit/operational controls Customer Service Representative Xerox July 2013 to November 2015 Ensured the best quality service to customers  ? Addressed issues with orders, and customer complaints  ? Processed customer orders and maintained a computerized journal/record  ? Reported any issues and complaints to immediate supervisor as requested by company rules. Education Business Management Monroe Community College - Rochester, NY Irondequoit High School - Rochester, NY Skills • Proficient in Microsoft Office (PowerPoint, Word, and Outlook) • Comprehensive knowledge of administrative operations ranging from documentation processing, communications/report production and information management to appointment scheduling, client servicing and high-volume phone management • Ability to maintain professionalism and confidentiality while working in a fast-paced environment. • Strong team player with proven ability to work cross functionally to achieve organizational goals and objectives. • Readily adaptable to change and take initiative to implement initiatives. • Good attention to detail, ability to create quality work while maintaining high standards of production. • Customer Service -- -- Array -- Some College -- -- -- -- -- Array -- Actively Looking --
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Miguel
Rosa- mannie3419@icloud.com- - -- -- -- -- -- -- -- -- -- -- -- Miguel Angel Rosa E-mail: mannie3419@icloud.com 60 Buttonwood Drive Hilton, NY 14468 (585) 490-2697 OBJECTIVE To obtain a stable, challenging position that allows me to utilize and further develop my leadership skills and expertise, directly impact the success and growth of the company I work for, and promote personal and professional growth of my team members. CERTIFICATION • Lean Certified, 2012 (Perrigo, Inc – Lake Worth, Florida) • IP Certified, 2018 (Touchstone Technology - Rochester, NY) • Fork Lift Certified MISSION STATEMENT My mission as a team leader or team member is to motivate, encourage, and support individuals, creating a work environment that promotes positive employee morale, develops relationships among team members, and fosters productivity and business growth. EDUCATION • Monroe Community College, January 2019 – May 2019 • Las Piedras High School, Las Piedras, Puerto Rico, June 1998 PROFESSIONAL EXPERIENCE Laborer, (per diem), Diversified Manufacturing Inc, Lockport, NY September 23, 2019 – present *Grind manufactured parts and act as a Quality Control to ensure parts meet tolerances, dimensions, and requirements. Cover Driver (per diem), United Parcel Service, Henrietta, NY September 3, 2018 - present * Deliver packages to and complete pick-ups from residential and commercial locations in a timely manner, adhering to strict timelines and schedules. * Develop a rapport with customers to ensure customer satisfaction. Warehouse Manager, Touchstone Technology, Rochester, NY April 4, 2016 – August 31, 2018 * Managed and Quality Assured all shipping and receiving * Worked with digital calipers and micrometers to check dimensions on incoming raw materials. * Monitored and controlled raw material inventory Owner, Bianca’s Kitchen I, 2445 Lyell Rd, Gates, NY Owner, Bianca’s Kitchen II, 928 N. Clinton Ave, Rochester, NY June 2015 – December 2018 * Owned and Operated small family restaurant serving the local community. * Developed problem solving, organizational, and leadership skills. Special Projects Supervisor, Lidestri Foods, Fairport, NY April 2013 – June 2015 * Worked with a Temp Agency to hire and manage about 20 employees to meet ever-changing production needs and demands. Warehouse/Production Supervisor, Perrigo Inc, Lake Worth, FL February 2010 – March 2013 * Received, fulfilled, and managed orders in the warehouse for outgoing shipment. * Managed six production lines, each with ten employees, in a Lean Certified environment. * Monitored and recorded production for those six lines. * Worked with QC to assure products met industry standards and safety guidelines. PROFESSIONAL REFERENCES: Mike Cappelupo Manager – UPS 947 Lehigh Station Rd. Henrietta, NY 14467 585-359-8520 (business) Roman Bosak Owner – Oasis Finishes 888 Long Pond Rd. Rochester, NY 14626 585-563-6585 (business) Bob Spencer Supervisor – Diversified Manufacturing Inc. 410 Ohio St. Lockport, NY 14094 716-434-5585 (business) -- -- -- Some High School -- -- -- -- -- -- Actively Looking --
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Krystle
Mattiole- krys11477@yahoo.com- - -- -- -- -- -- -- -- -- -- 33873 -- -- Krystle Mattiole Brockport, NY krys11477@yahoo.com 585-301-1119 Work Experience Patient Service Representative Western New York Dental Group - Henrietta, NY September 2019 to Present answer phones, check in/check out, verify insurances, scanning, faxing, collecting copays, schedule appointments, call patients to confirm appointments. HIM clerk/Referral Specialist Oak Orchard Community Health Center, Inc. - Brockport, NY February 2019 to September 2019 I send referrals electronically to specialist offices in an efficient manner. I call insurance companies to check if prior authorization is needed prior to sending the referral or if a certain service is covered under the plan such as nutrition therapy and diabetes self-management. Patient Service Representative Rochester Immediate Care - Webster, NY May 2018 to February 2019 Greet patients, check in, registration, verify demographics, collect co-pays, verify insurance, answer phones, file charts, abide by HIPAA, protect PHI, schedule appointments for workman comp followups, make sure lobby is presentable, work quickly, etc. Specimen Processing Technician ACM Global Laboratories - Gates, NY January 2018 to May 2018 Paid attention to detail keying in data entry and labeling to collect and receive specimens in a timely manner. Made sure specimens went to the correct department. Charge Entry Specialist University of Rochester Medical Center - Gates, NY October 2016 to December 2017 Medical billing for the orthopaedics department entering charges quickly and accurately off of the encounter forms coming from the doctors Temporary Office Clerk Frontier Communications - Rochester, NY February 2016 to October 2016 Data entry in the remittance department, opening mail by hand and by machine Temporary HIM/Medical Records Clerk Lifetime Care - Henrietta, NY June 2015 to February 2016 Prep, Index medical records quickly with precision, help out with other tasks such as prep, sort, and open mail Operations Clerk Maximus Federal Services - Pittsford, NY November 2012 to August 2014 Data entry with little to no errors. I was a team player and did other tasks as needed such as folding, indexing & importing. I worked on the return mail, additional projects that were delegated to me, scanned documents and ran mail through the meter machines. Data Entry Clerk RGH (through temp agency Rochester Business Alliance) April 2011 to October 2011 From 4/2011 to 5/2011, I was on a short-term data entry project with 3 or 4 others in the radiology deptartment at RGH. After that project was finished, the temporary agency RBA then referred us to the care connect team that we completed another short-term data entry project for at the riedman campus from 6/2011-10/2011. For care connect we enrolled nurses, doctors & other clinical staff in courses to prepare them for E-record implementation. KeyAccount Specialist CooperVision - Fairport, NY January 2008 to March 2009 -Work in a data entry position, servicing my individual accounts.  - Key in about 100 faxed orders daily and answer calls from my accounts whom place orders or ask questions. Make little to no errors monthly. Worked as a team player. Customer Service Representative CooperVision - Fairport, NY September 2006 to January 2008 9/2006-1/2008  - Worked in a fast-paced call center environment, took an average of about 100-140 calls per day. Used data entry, customer service, and problem resolution skills.  - Took & keyed in orders quickly & accurately to the best of my ability.  - Answered any questions the customers had based on my knowledge of the contact lenses our company sold, checked on the status of their order and reordered any contacts that were sent in error or defective. Education A.A.S. in Medical Administrative Assistant Bryant & Stratton - Rochester, NY August 2016 Greece Olympia High School - Greece, NY 2000 to 2004 -- -- -- Some High School -- -- -- -- -- -- Actively Looking --
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Macayla
Brown- macaylabrown96@yahoo.com- - -- -- -- -- -- -- -- -- -- -- -- Highly motivated, passionate, engaging, and attentive well rounded individual trained in conflict resolution, leadership, and communication. Seeking to build customer loyalty by leveraging proven skills and offering top customer service. EDUCATION HS Diploma | Gates-Chili SEPTEMBER 2011 – JUNE 2014 Business Administration | Monroe Community College CURRENTLY ENROLLED EXPERIENCE Lead Appointment Scheduler | Cornerstone Dental JUNE 2019 – CURRENT • Aided, recommended and established the call center from the ground up • Developed and Implemented the IVR system • Developed and implemented a training layout for new hires • Ensured voicemails are handled in a timely manner • Provided training on Mango Voice phone system • Provided cost effective solutions to Maximize reach to potential business growth • Assist and drive employee development through positive support • Managed the team to ensure proper protocols were being followed • Coached and consulted as needed • Triaged emergency calls to front desk office • Effectively provided insurance breakdowns • Scheduled new patients, emergency’s, and hygiene appointments Quality Assurance | RDI Diamonds OCTOBER 2018 – JUNE 2019 • Monitored inbound calls and ensured company policies were being followed • Coached and consulted providing actionable insight to improvements of sales • Evaluated employee performance daily and trained according to the employees quality of work and motivation • Evaluated daily inbounds and outbound calls • Generated weekly reports of team members to upper management • Hit a daily performance goal of monitoring 126 calls • Verify the daily sales and goals of sales rep Customer Service Representative| Concentrix OCTOBER 2018 – JUNE 2019 • Provided and ensured customers understood their delivery information • Collaborated with Lowes, Home Depot & Sam’s to ensure effective delivery time frames • Ensured the swift resolution to customers and agents while complying with company policy • Communicated delays and alerts to customers as needed • Evaluated and tracked customers’ accounts daily • Answered questions and concerns with deliveries, ETA’s, and claims 401k Representative| Paychex OCTOBER 2017-OCTOBER 2018 • Serve as a primary point of contact for Paychex customers by phone, e-mail and/or live chat to support their company sponsored benefit plans. • Ensured both employee’s and owners of the company questioned was answered appropriately according to their business • Apply critical thinking and problem solving skills to take ownership and solve customer inquiries. • Evaluated Businesses 401k plans • Ensured swift resolutions to employees of the particular business • Provided 401k procedures (IRA, Withdrawals, loans etc.) • Proficient use of Microsoft Excel, and Microsoft Word • Call room environment Customer Support/Technical Support| Sutherland JUNE 2015-MAY 2016 • Assisted and ensured Lacert Tax program was up and running for clients • Assured the website was available for use at all times • Gained and used IT technical skills • Collaborated and utilized U-verse and Direct TV to ensure growth and continuous services to customers • Provided Knowledge on customer accounts, past due balances, and new services offered • Achieved daily and monthly sales goals SKILLS • Strong Leadership, and Interpersonal skills • Team Building • Ability to strive through difficult conditions • Strong communication skills, both verbal and writing • Active Listening Skills • Responsiveness • Efficient Problem solving • Efficient in MS Word • Computer skills • Patient • Consistent • Great at multi-tasking • System development • Customer Service 4+ years CERTIFICATIONS Nys Notary -- -- -- Some College -- -- -- -- -- -- Actively Looking --
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Shannon
Shaw- ms.shaw921@gmail.com- - -- -- -- -- -- -- -- -- -- 33874 -- -- Shannon L. Shaw 61 Schum Lane, Rochester, New York 14609 ¦ 585.739.1286 ¦ ms.shaw921@gmail.com Profile A dedicated dependable professional who is ready to embrace new challenges and opportunities ? Skilled professional in all aspects of office management, proficient in Microsoft Office, very organized multi-tasker with attention to detail ? Strong interpersonal and communication skills ? Seeking position in which to use my knowledge and wealth of experience in business to contribute to the growth of your organization. Education Bachelor of Science: Organizational Management May 2016 Roberts Wesleyan College, Rochester, New York Associate of Science: Liberal Arts May 2002 Monroe Community College, Rochester, New York Associate of Science: Business Management December 1989 Bryant & Stratton College, Rochester, New York Professional Experience University of Rochester ¦ May 2001 – July 2019 Assistant to Associate Dean, Education and Student Affairs, School of Nursing 2009 - 2019 ? Managed application process for clinical faculty positions: reviewed curriculum vitaes, identified qualified candidates, submitted to the Associate Dean for consideration ? Organized Spring and Fall student celebrations and coordinated Pet Therapy Program ? Managed calendar, scheduled meetings, coordinated travel arrangements and processed expense reports ? Compiled, edited, and checked for accuracy on reports, correspondence, publications and presentations, updated faculty handbook ? Primary back-up to the Executive Assistant to the Dean of the School of Nursing ? Assisted Associate Dean in maintaining course and program approval documentation from New York State ? Supported the Committee on Academic and Professional Integrity and Center for Academic and Professional Success Committee (CAPS) ? Staff advisor for student-led organization, LIFT – Leading with Integrity for Tomorrow and coordinated monthly LIFT presentations ? Compiled and input data for required academic surveys: annual New York State Office of Professions, American Association of Colleges of Nursing and other surveys as assigned for submission Assistant to Associate Dean, Research, School of Nursing 2011 – 2015 ? Provided support to both the Associate Dean for Education and Student Affairs and the Associate Dean for Research ? Managed calendar, schedule, prepared letters and memos for the Associate Deans ? Coordinated travel arrangements and expense reports ? Created PowerPoint presentations ? Provided manuscript and other research support including statistical data ? Worked with faculty and doctoral candidates to coordinate visits to the School of Nursing ? Compiled, edited, and proofed reports, correspondence, publications and speeches Payroll Specialist, School of Nursing 2007–2011 ? Approved, resolved, and reconciled time/payroll reports ? Trained new hires on Peoplesoft ? Oversaw disability/workers compensation claims ? Generated payroll reports on a monthly, quarterly, and annual basis Shannon L. Shaw (page 2) Assistant to Associate Dean, Administration and Finance, School of Nursing 2007-2009 ? Managed calendar, scheduled travel and processed expense reports ? Primary back-up to Executive Assistant to the Dean of the School of Nursing ? Managed multiple room scheduling ? Worked collaboratively with the School of Nursing departments to ensure reporting accuracy and validity ? Supervised data input assistant Program Secretary, Finger Lakes Donor Recovery Network 2003-2007 ? Maintained charts and donor retention ? Reconciled billed charges and payments ? Coordinated meetings, projects and special events Records Analyst and Secretary, Sr. Associate Counsel, Office of Counsel 2001-2003 ? Managed risk management project logs ? Provided executive summary on bi-weekly basis ? Assisted with preparation of pre-collection letters, legal bills and summons ? Maintained periodicals in the Office of Counsel Library ? Generated legal documents upon request -- -- -- Some High School -- My career goal is to obtain an administrative position within an organization which will all for professional growth, the use of my knowledge and wealth of experience in business to contribute to the growth of the organization. -- -- I am a skilled administrative professional in all aspects of office management: Proficient in Microsoft Office, strong interpersonal and communication skills, time-management skills, organizational skills and human resources/experience -- -- -- Actively Looking --
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Duane
Bennett- duanebennett123@gmail.com- - -- -- -- -- -- -- -- -- -- -- -- resume available upon verbal requests -- -- Array -- Some High School -- negotiable -- -- open for discussion -- -- Array -- Actively Looking --
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Steven
Kruse- steve@smblu.com- Array- Array -- -- 716-860-4967 -- Array -- anytime -- -- -- -- -- 41368 -- 23151 -- My pasted Resumexxxx New Line List of what I can do. - This - That - The MANY other Things More info about Me!!! -- -- Array -- Associates Degree (2yr) -- -- -- This is my professional Summary. Bla Bla Bla... -- There is nothing that would get me to move. I couldn't be happier. -- -- Actively Looking --
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