Administrative Assistant in Rochester, NY

Salary Range: Range of pay is $18.50 - $21.50

Reports to: Director of Family Services
FSLA Status: Non-exempt
Location: Holy Sepulchre Cemetery, 2461 Lake Ave

Basic Functions:
Welcomes the public in a professional and courteous manner, while providing information and assistance. Provides additional support to the leadership team as requested.

Duties and Responsibilities:
• Manage a variety of administrative tasks including answering incoming calls, preparation of documents, spreadsheets, schedules, presentations, calendar and meeting management, and employee engagement initiatives.
• Provide coverage for front desk and Saturday schedules.
• Assists with taking funeral orders from funeral homes and families over the phone and in the office.
• Provide back up support to the gate attendance in handling incoming funerals including receipt of documentation at cemetery entrances.
• Support the family service counselors in contract preparation, record preparation and payment processing.
• Processing service requests – including taking them from the customer, entering into the database and communicate a final resolution to the customer.
• Scanning documents into the cemetery software database as needed.
• Assisting with typing updates on lot cards.
• Ability to set priorities and organize work effectively and efficiently.
• Maintains good relationships and provides the best possible service to vendors and internal customers.
• Ability to work independently, meet schedules, and bring exceptions and problems to the attention of the leadership team.
• Create and maintain a positive, collaborative and proactive relationship with all coworkers.
• Other duties as assigned to support the mission and values of the company.

Necessary Qualifications:
• Appreciation for and general knowledge of the Catholic Church and the Catholic Rites of Burial.
• Customer service experience and the ability to project a helpful, pleasant, outgoing and professional image.
• Must have effective oral and written communication skills and be able to communicate with staff at all levels.
• High School Diploma or equivalent required. Minimum of two years related experience. Higher education strongly preferred.
• Experience in the use of Microsoft Office, telephone systems and other office machines.
• Highly detailed oriented.
• Ability to honor and maintain confidentiality.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Valid NYS Driver’s License

Physical Demands:
• While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms; talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally list and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to see color.
• The noise level in the work environment is usually moderate.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Range of pay is $18.50 - $21.50

To Apply, please email Aurora Conti at aurora@holysepulchre.org.