Customer Service Representative/Clerical in Rochester, New York


Harrigan-Brady paper Co Posted: 2021-04-22

Rochester, New York 14624

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We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. They are confident at troubleshooting and investigate if they don’t have enough information. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Computer skills a must.

Responsibilities

Manage incoming calls
Generate sales leads
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions, process customer accounts and file documents
Communicate with customers on a monthly basis
Order entry
Billing
Various clerical duties

COVID-19 precautions
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

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