Customer Service Representative in Rochester, NY


JKJ Inc. Posted: 2021-04-14

Rochester, NY 14623

JK Findings is seeking an experienced Customer Service Representative to work with our wholesalers, distributors, and other customers on their purchase orders, quotations, and deliveries while supporting the sales team. This position will work collaboratively with the assigned Sales Representative as well as the entire Customer Service team to provide a high level of service to new and existing customers. Customers include both international and domestic accounts.

Responsibilities will include:
Provide superior service to customers via phone, email, web and chat.
Manage customer orders in our ERP system to ensure timely shipments.
Data Entry of month end reporting.
Provide customers with quotes, new product information and new account setups.
Provide technical assistance to customers and suggest alternative solutions for out of stock items.
Assisting with special projects.
Maintain notes on customer interactions and manage contact information.
Assist sales team in other areas as needed.

Requirements:
Strong computer skills, ability to work with web based applications.
Strong communication skills, both written, verbal and listening.
Detail orientated with the ability to prioritize workload to meet deadlines.
Strong organizational skills.
Personable, Positive and Patient.
A minimum of an Associates degree relating to business.
Prior experience working with wholesalers and distributors is preferred.
This is a direct hire full time position with hours of M-F, 8:30 a.m. - 5:00 p.m.

We are a growing company and offer growth opportunities for top performers.

Benefits include 100% Employer paid medical insurance, Student loan payment assistance, dental and vision insurance, paid time off and more!

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

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