Customer Support Concierges in Rochester, NY

Greenlight Networks Posted: 2022-09-12

Rochester, NY 14623

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Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries, and service of our fiber-optic network.

Essential Job Functions include:
• Responding to inquiries from customers and installers and providing basic technical assistance and support.
• Troubleshoot customer connectivity issues over the phone and by email & chat.
• Compile and maintain all necessary documentation on customer interactions.
• Clear, concise, and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
• Perform other duties as assigned.
• The ability to manage multiple tasks within a fast-paced environment.
• Strong PC hardware and software skills.
• Home networking experience is beneficial.
• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. Bilingual skills are beneficial.
• Ability to work well with others and independently.
• Attention to detail.
• Demonstrated proficiency in MS Word, Excel, PowerPoint, and Microsoft Outlook.
• Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.
• Associates degree or equivalent experience is highly preferred

**Must have availability to work weekends

Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status, or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

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