Guest Relations Host in Rochester, NY


The Strong Posted: 2021-07-02

Rochester, NY 14607

As one of the country’s largest history museums and one of the leading museums serving families, The Strong places the highest priority on providing outstanding service to its guests. Although guest service is the responsibility of each staff member, the Guest Relations Host is responsible for providing frontline exceptional visitor service and completing gallery assignments in accordance with established team and museum standards. This includes interacting with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns, as well as to meet and exceed their expectations to provide an exceptional museum experience. To maximize staff flexibility and improve our ability to meet the needs of museum guests, the Guest Relations Host will generally be trained to work in all museum exhibits.

Selected candidates must be available to attend mandatory training that is typically held on a Monday and Tuesday afternoon from 1:00 p.m. until 4:30 p.m. Candidates will be notified when the next training session has been scheduled.

Responsibilities:
-Over 100,000 square feet of dynamic, interactive visitor space
-Effectively handle guests' needs, questions, and expectations in a manner consistent with museum service goals
-Clean and tidy the exhibits and craft areas
-Additional hours may be required to accommodate high-volume periods such as school vacation weeks, holidays, and summertime

Qualifications:
-Open availability, or availability to work weekends (Friday-Sunday) at the very least
-A high school diploma, GED, or CDOS; we will also consider current high school students 17+ years of age
-Ability to be an outstanding ambassador for the museum
-Service-oriented with a guests come first mentality
-Ability to work independently and cooperatively
-You must consent to and pass a drug screen and criminal background check as conditions of employment

We offer:
-A comprehensive training program for all new staff
-Part-time, entry-level positions with no late night shifts
-Flexible scheduling for students in high school or college
-Free onsite parking and free museum admission for all staff, plus annually distributed friends and family passes

To apply, please see below link.

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