Guest Services Host in Rochester, New York


The Strong National Museum of Play Posted: 2023-01-04

Rochester, New York 14607

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As one of the country’s largest history museums and one of the leading museums serving families, The Strong places the highest priority on providing outstanding service to its guests. Although guest service is the responsibility of each staff member, the Guest Services Host is responsible for providing frontline exceptional visitor service and completing gallery assignments in accordance with established team and museum standards. This includes interacting with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns, as well as to meet and exceed their expectations to provide an exceptional museum experience. To maximize staff flexibility and improve our ability to meet the needs of museum guests, the Guest Services Host will generally be trained to work in all museum exhibits. Selected candidates must be available to attend mandatory training that is typically held on Thursday and Friday afternoon from 1:00 until 4:00 p.m. Candidates will be notified when the next training session has been scheduled.

Responsibilities:
-Over 100,000 square feet of dynamic, interactive visitor space
-5,000-30,000 guests per week depending on the season
-Cleaning and tidying of the exhibits and craft areas
-Additional hours may be required to accommodate high-volume periods such as school vacation weeks, holidays, and summertime

Qualifications:
-Open availability, or availability to work weekends (Friday-Sunday) at the very least
-A high school diploma, GED, or CDOS; we will also consider current high school students 16+ years of age
-Strong communication and listening skills
-Ability to work independently and cooperatively
-You must consent to and pass a drug screen and background check as conditions of employment

We offer:
-A comprehensive training program for all new staff
-Part-time, entry-level positions with no late-night shifts
-Flexible scheduling for students in high school or college
-Free parking and free museum admission for all staff, plus annually distributed friends and family passes
-Gift shop and food discounts

To apply, please see below link.

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