Lead Retail Sales Technician (Electronics Repair) in Rochester, NY

Salary Range: $19.95 per hour + uncapped incentives

Our Lead Retail Sales Technician role has big-time impact!
At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Starting Pay - $19.95 per hour + uncapped sales & repair incentive potential
Average incentive potential of $550/month & Top incentive potential of $2,600/month, based on performance

We take care of you (benefits/perks):
- Competitive hourly and incentive-based pay
- Generous medical, dental and vision benefits program
- 401(K) retirement savings plan with employer match
- Paid time off
- Tuition reimbursement
- Ongoing training to grow your skills

As a Lead Tech, here’s what you can expect to do:
- Perform repairs on all devices 
- Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
- Supervise, train and coach tech experts
- Stand in as store manager when needed
- Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs 
- Ensure all work orders (WOs) are addressed by end of day (EOD)
- Oversee all buybacks and return material authorizations (RMAs)
- Manage back of house (BOH) and ensure new processes and procedures are followed
- Order and manage inventory
- Ensure PPE supplies are ordered and utilized, and safety standards are met

Here’s what you’ll bring to the team:
- 1+ years of customer service/retail sales experience
- 6+ months of smartphone repair experience or equivalent
- 1+ years of retail supervisory experience or equivalent (preferred)
- High school diploma or GED (preferred)
- Inventory supervisory experience; inventory counts, live inventory management or equivalent
- Customer service skills
- Technical, problem-solving, and organizational talents
- Ability to work flexible hours, including weekends and holidays