Live Collections Host in Rochester, New York

The Strong has upstate New York’s only year-round indoor butterfly garden, as well as a coral reef aquarium and freshwater aquarium which are home to many different species of fish and invertebrates. The seasonal live collections host is responsible for providing frontline exceptional visitor service in accordance with established team and museum standards. This includes interacting with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns, as well as to meet and exceed their expectations to provide an exceptional museum experience.

The seasonal live collections host may also assist as needed with some day-to-care care and conservation of animals and plants in the collection; cleaning all live collections areas; and ensuring compliance with all relevant regulatory bodies.

This position is intended to be a seasonal, resume-building experience for applicants interested in guest service and education centered around nature. The incumbent can expect to spend most of their time providing guest service in the butterfly garden, which may include educating guests about butterflies and nature, ensuring USDA and museum guidelines are followed, and answering general questions about the museum.

The part-time schedule for this position is Wednesdays noon-5 p.m., Fridays 10 a.m.-3 p.m., Saturdays 4-8 p.m., Sundays 10 a.m.-5 p.m. Must be available to attend Museum Orientation on May 31st and June 1st from 4-7 p.m.

Essential Duties:
-Perform hosting duties in the Dancing Wings Butterfly Garden. Facilitate guests’ admittance to and departure from the garden. In collaboration with other staff, observe and caution guests touring the garden to ensure the safety of both humans and animals.
-Provide a welcoming, friendly environment for guests and relay information according to established team and museum standards. Serve as an enthusiastic ambassador for the museum and actively work to educate guests and enhance their experiences.
-Help ensure that garden functions are consistently regulated.
-Effectively handle guests’ needs, questions, and expectations in a manner consistent with museum service goals. Provide information about animals, such as behavior, habitat, or facility activities.
-Provide positive guest experiences. Interact with colleagues and guests in a professional, respectful manner.
-Demonstrate flexibility with scheduling to ensure the garden is properly staffed. Report to work on time, as scheduled.
-Introduce safety considerations, handle minor emergencies appropriately, and call for assistance as needed.
-Notify live collections team members of concerns regarding livestock, including concerns regarding husbandry, health, or similar.
-Comply with standards, rules, and regulations that govern the operation of the butterfly garden.
Minimum Qualifications:
-A high school diploma, GED, or CDOS.
-Ability to be an outstanding ambassador for the museum.
-Strong communication and listening skills.
-Basic knowledge of occupational hazards and appropriate safety precautions.
-Ability to work both independently and cooperatively.
-Seasonal (summer) weekday and weekend availability that is flexible, with the ability to work evenings and holidays as necessary.

These qualifications are considered a plus:
-Completion of college-level science courses.
-Experience working in a butterfly conservatory or similar environment.
-Experience handling, caring for, and monitoring live animals.
-Experience working with children and families.
-Bilingual verbal skills.

Final candidate must consent to and pass a drug screen and background check as conditions of employment.

To apply, please email direct apply or below link.